SARA KRAUSE
Akron,United States
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Paralegal
Hoffee & Wallace Law Firm
2025.11 - Current
- Drafted and reviewed legal documents to verify compliance with regulations.
- Collaborated with attorneys to assist in managing case files and maintaining organized documentation systems.
- Supported trial preparation by efficiently arranging exhibits, evidence, and witness lists.
- Coordinated court calendar scheduling and deadlines to facilitate smooth firm operations.
- Worked with other paralegals and legal staff to complete shared tasks on time.
- Engaged with clients during meetings or phone calls to foster firm-client relationships while upholding confidentiality.
- Communicated with clients, opposing counsel, and court personnel to relay important case updates.
- Improved office workflow by keeping an accurate calendar of appointments, deadlines, and court appearances.
Customer Service Representative
Roto-Rooter
2025.08 - Current
- Answer inbound calls in a high-volume call center environment, providing prompt and professional assistance to customers with emergency plumbing needs.
- Accurately schedule service appointments and input customer information into ServiceTitan CRM system.
- Audit and classify calls for quality assurance and proper case handling.
- Maintain clear and professional communication while managing multiple tasks under pressure.
- Ensure detailed record-keeping and follow-up to support internal teams and improve service efficiency.
Customer Service Team Lead
Perfect Power Wash
2024.03 - 2025.08
- Handled escalated customer issues with professionalism and empathy, successfully de-escalating tense situations and restoring client satisfaction.
- Investigated and resolved concerns related to service quality, pricing discrepancies, and scheduling conflicts by coordinating with internal departments and presenting effective solutions.
- Responded to customer emails and text inquiries in a timely and professional manner.
- Monitored online reviews, amended inaccurate or negative feedback through follow-up and resolution, and protected the company's reputation.
- Supported front-line representatives by providing guidance on challenging cases and ensuring service standards were met.
- Maintained accurate documentation of customer interactions and resolutions for internal reporting and quality control.
Front Desk
Quality Heating and Cooling
2023.09 - 2024.02
- Welcomed and directed visitors, creating a professional and organized front-office environment.
- Processed customer invoices and payments with accuracy and attention to detail.
- Scanned and uploaded documents to customer accounts using ServiceTitan, ensuring proper recordkeeping and data management.
- Created work orders for service calls and coordinated HVAC service scheduling with technicians and customers.
- Provided administrative support to multiple departments, ensuring smooth daily operations and timely customer communication.
Server
Burntwood Tavern
2022.05 - 2024.02
- Anticipated guest needs to ensure a smooth and enjoyable dining experience.
- Supported kitchen staff by running food, stocking pantry items, and cleaning dishes.
- Maintained a clean and organized front-of-house by bussing tables and resetting for new guests.
- Rolled silverware and prepared dining areas to meet service standards.
- Collaborated with front- and back-of-house teams to deliver efficient, high-quality service during peak hours.
Appointment Scheduler
Leaf Filter Gutter Protection
2019.03 - 2022.10
- Answered inbound calls and scheduled estimates, overcoming customer objections to secure appointments.
- Strategically booked estimates within a 3-day window to optimize lead conversion and increase sales potential.
- Placed outbound follow-up calls to warm leads to maximize engagement and appointment-setting success.
- Thrived in a fast-paced, competitive team environment with performance-based goals.
- Demonstrated proficiency in computer systems and multitasking under pressure to meet daily scheduling targets.
Education
Paralegal Studies
Cuyahoga Community College
Cleveland, Ohio2027-05
High School Diploma - undefined
Field High School
Mogadore, Ohio2016-05
Skills
- Achieved a typing speed of 60 words per minute for efficient documentation
- Demonstrated meticulous attention to detail, enhancing overall quality of work
- Leveraged Microsoft Excel to streamline data analysis and reporting
- Executed document creation and formatting in Microsoft Word
- Implemented organizational systems for improved file management
- Thrived in high-pressure situations, delivering consistent results
- Optimized time management practices to maximize productivity
- Applied analytical skills to resolve complex problems
- Exhibited adaptability in dynamic work environments
- Utilized critical thinking to evaluate and improve processes
- Functioned as a notary public to facilitate legal documentation
Certification
Notary public in the state of Ohio
Timeline
Paralegal
Hoffee & Wallace Law Firm
2025.11 - Current
Customer Service Representative
Roto-Rooter
2025.08 - Current
Customer Service Team Lead
Perfect Power Wash
2024.03 - 2025.08
Front Desk
Quality Heating and Cooling
2023.09 - 2024.02
Server
Burntwood Tavern
2022.05 - 2024.02
Appointment Scheduler
Leaf Filter Gutter Protection
2019.03 - 2022.10
High School Diploma - undefined
Field High School
Paralegal Studies
Cuyahoga Community College