Dedicated administrative professional with expertise in customer service, office administration, and file organization. Proven ability to streamline operations and enhance communication for improved efficiency.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
St. Petersburg Housing Authority
Disston Place, St. Petersburg, FL
02.2026 - Current
Supported and trained executive staff during digitalizing paper files streamlining communications, requests and accounts receivable.
Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
Coordinated meetings for Asset Manager with Residents and preparing crucial documents for such meeting.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed through new software; Gilson, PHA Pro mri, Rentpayment mri, and more.
Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Maintained inventory of office supplies and placed orders.
Property Manager
Beach Vacations
Petersburg, MI
08.2005 - 02.2026
Managed day-to-day operations of property portfolio, ensuring exceptional guest experiences.
Oversaw maintenance requests and property inspections, enhancing tenant satisfaction and property upkeep.
Developed marketing strategies to maximize occupancy rates across all properties.
Coordinated vendor relationships for landscaping, cleaning, and repairs, optimizing service quality and cost efficiency.
Education
Associate of Science - Nursing
Galen College
St. Petersburg, FL
08-2011
Bachelor of Arts - Digital Media
University of Tampa
Tampa, FL
08-2009
Skills
Customer service
Data entry
Computer skills
Office administration
Administrative support
File organization
Customer and client relations
Computer proficiency
Filing
Clerical support
Accomplishments
Oversaw paper to digital transition at SPHA project, leading to improved documentation and Resident relations.
Successfully resolved approximately 15 or more customer issues per day.
Data Entry - Reviewed and updated client correspondence files and scheduling database.
Positioned as key team member to transfer over 200 Residential files from hard copy into new digital database.
Held first-point-of-contact for all internal and external communications with executive-level officers.