Sara Paulson
Elkhart,United States
Summary
Talented Accounts Receivable Specialist with 3 years' experience in , customer care management across diverse industries. Knowledgeable, personable with excellent problem solving skills and strengths in areas of customer communication. Proven to improve workflow efficiencies while maintaining high standards in customer service.
Overview
17
17
years of professional experience
Work History
RV Customer Service Account Coordinator
Burlington Graphic Systems
01.2021 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
- Priced out RV graphics to total program estimates.
- Processed RGA's and replacements
- Communicated between customers and production for issues and ETA'S.Making
- Conducted conference calls on Teams.
- Keeping extensive records on jobs ran per PO's placed for a cohesive end to programs.
- Making spreadsheets for balancing and record keeping.
- Proficient in operating systems ex, Excel, Microsoft office, CRC, Remote Desktop
Custodian
Elkhart Community Schools
Elkhart, IN
04.2007 - 05.2012
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Replacing light bulbs and repairing or replacing faulty electrical outlets; performing minor plumbing repairs such as unclogging toilets.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
- Operating floor buffers, pressure washers, carpet cleaners, vacuums, ladders, snow blowers, leaf blowers safely.
- Assisting with special projects related to custodial care as assigned by supervisor or manager.
- Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators., elevator buttons.
- Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
Education
High School Diploma -
Elkhart Memorial High School
Elkhart, IN06.1994
License - Cosmetology
Elkhart Area Career Center
Elkhart, INSkills
- Accomplish tasks in timely manner
- Friendly, positive attitude
- Planning & organizing
- Troubleshooting
- Organization
- People skills
- Account Management
- Order Management
- Logistics Support
Timeline
RV Customer Service Account Coordinator
Burlington Graphic Systems
01.2021 - Current
Custodian
Elkhart Community Schools
04.2007 - 05.2012
High School Diploma -
Elkhart Memorial High School
License - Cosmetology
Elkhart Area Career Center
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