Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Arnold Ntumy

BUFFALO,NY

Summary

Dedicated Multi-Platform system administrator with over 3 years hands-on experience and an expert in Windows 7,8,10,11 and NOS operating systems, Windows Server 2008 and 2019, LINUX Centos 7,8,9 and RHEL 9 servers, AWS EC2 infrastructure. I have strong background in systems and software installation, user and group administration, role base access control, file transfer and sharing; competent in file systems, volume and storage management, amongst others.

Overview

4
4
years of professional experience

Work History

Customer Service - Community Solution Rep1

Charter Communication, Spectrum
BUFFALO, NY
02.2024 - Current
  • Maintained a professional attitude while providing excellent customer service.
  • Created reports of customer service activities for management review.
  • Tracked all customer interactions using internal software applications.
  • Focuses on the customer, answering questions about and helping troubleshoot issues with products and services.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Carry ownership on calls by being accountable, proactive, and solution-oriented when dealing with customers and internal issues.

Systems Administrator

Trinitech Consulting INC
Beltsville, MD
04.2020 - 01.2024
  • Experienced in system performance tuning, increasing the performance of a Windows system.
  • Configure File and Print Sharing, as well as setting up a Print Server.
  • Experience with virtualization (VMWARE AND HYPER-V). Built, installed, and configured brand new physical and virtual servers, as well as bridging the guest virtual machines to communicate with other physical systems in the network.
  • Experience with NOS and server hardware port inventory.
  • Responsible for building, installing, and configuring Windows 7, 8, 10, and 11 NOS systems and deploying them in a production environment.
  • Responsible for building, installing, and configuring Windows Server 2008 and 2019 on VMware. Building and configuring a file server on an AWS Windows 2019 EC2 instance used for corporate cloud storage.
  • Created and set up shares on the cloud file server, as well as mapped network drives from on-premise systems to the cloud share.
  • Configured and promoted standard Windows 2019 servers to a domain controller, installed and configured Active Directory domain services, DNS services, Group Policies, promoted a Windows 2008 server to a domain controller, and used the server as a backup server.
  • Configured Windows NOS client systems to join the Domain, as well as configured file and print sharing on some Windows workstations to enable resource sharing.
  • Responsible for introducing Windows servers 2019 and 2008 to the network by assigning them hostnames, static IP addresses, Default Gateway addresses, and DNS addresses.
  • Responsible for setting up user and security management. Created and managed domain user accounts. Also, created domain resources, such as shares, printer resources, and others.
  • Responsible for creating standard user accounts, administrator accounts, and user profiles in Windows NOS systems and Linux systems.
  • Responsible for diagnosing, troubleshooting, and resolving operating systems and application malfunctions, desktop malware-related problems on various Windows NOS systems.
  • Supported system users and troubleshooting system issues. Document solutions for future reference.
  • Responsible for addition of a Hard Drive to a Windows system for additional data storage.
  • Designed and built a network using the Cisco Packet Tracer simulator tool.
  • Experience in resolving network-related problems. Using TCP/IP troubleshooting tools to diagnose, troubleshoot, and resolve network and connectivity-related problems, including DHCP, DNS, IP addresses, subnet mask, and default gateway related problems in a network.
  • Create and configure an S3 bucket for storage of data. Create and attach EBS volumes to EC2 instances.
  • Build, configure, and introduce UNIX/Linux servers to the network.
  • User and security management in UNIX/LINUX and implementing the AAA.
  • Responsible for spinning up AWS RHEL8 and Windows Server 2019 EC2 instances.
  • Create IAM users, groups, policies and configure Multi-Factor Authentication (MFA) required for cloud system authentication and authorization.

Education

Master of Science - Information Technology - Software Engineering

University of Maryland Global Campus
Beltsville, MD
08-2025

Bachelor of Arts - Fine Arts

Kwame Nkrumah University of Science And Technology
Kumasi, GH
05-2016

Skills

  • Complaint Handling
  • De-Escalation Techniques
  • Inbound and Outbound Calling
  • Order Processing
  • Customer Service
  • Expert in improving performance of a system
  • Solid understanding of networking protocols and services (eg, TC/IP,DNS,DHCP,RDP)
  • Experience with virtualization technologies (Hypervisor VMware, Hyper-V)
  • Strong knowledge of Active Directory, user and group creation
  • Perform configuration, troubleshooting and management of Active Directory
  • Build and deploy Group Policy Objects to enforce desired enterprise behavior
  • Expert in building servers from scratch and introducing them to the network
  • Expert in creation of file and print sharing
  • Expert in adding Hard Drive to a windows system for additional data storage
  • Good listening and communication skills
  • Ability to multitask and prioritize tasks, and proactively accomplish task in a timely manner
  • Works well independently and a dynamic team player

Languages

English
Professional

References

References available upon request.

Timeline

Customer Service - Community Solution Rep1

Charter Communication, Spectrum
02.2024 - Current

Systems Administrator

Trinitech Consulting INC
04.2020 - 01.2024

Master of Science - Information Technology - Software Engineering

University of Maryland Global Campus

Bachelor of Arts - Fine Arts

Kwame Nkrumah University of Science And Technology
Arnold Ntumy