Sara Pence
Post Falls,ID
Summary
My career objective is to obtain a Sales Trainer Position for Numerica Credit Union, with potential to expand upon my leadership experience. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Service Representative
Numerica Credit Union
07.2023 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Provided information about company products and services, and capitalized on upsell opportunities.
Design Engineer
Cosco Fire Protection
10.2022 - 06.2023
- To design fire sprinkler systems using AutoCAD and AutoSPRINK, handle customers, file appropriate paperwork for permits, translate information to field techs and more.
- Drafted documentation detailing design requirements and technical specifications.
- Addressed design challenges and evaluated alternative design models to meet project requirements.
Educator
Post Falls School District
08.2013 - 06.2022
- To educate and manage a classroom of students
- I was both a primary and secondary educator
- Work with parents to find solutions for struggling students
- Work as a team with fellow educators to improve education.
Education
Bachelor of Science - Elementary Education
University of Idaho
Moscow, ID05.2012
Associate of Science - General Studies
North Idaho College
Coeur D'alene, ID12.2009
Skills
- Thrives with teamwork
- Strong interpersonal skills
- Attention to detail
- Communication
- Positivity
- Customer Support
- Product Sales
- Online Instruction
- Curriculum Planning
- Course Development
- Classroom Oversight
- Materials Preparation
Activities
Community involvement is important for me, I volunteer as the Vice President of the Post Falls Historical Society. In the past I have been the volunteer FRG Leader for my husband military unit and have served as a committee member for student chapters of the Idaho Education Association and National Education Association while I was in college.
Affiliations
- Vice President of the Post Falls Historical Society Board
- Member of the Kootenai County Young Professionals
Timeline
Service Representative
Numerica Credit Union
07.2023 - Current
Design Engineer
Cosco Fire Protection
10.2022 - 06.2023
Educator
Post Falls School District
08.2013 - 06.2022
Bachelor of Science - Elementary Education
University of Idaho
Associate of Science - General Studies
North Idaho College
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