Sara Perez
Lost Hills,CA
Summary
Experience in team leadership, staff training, and operational efficiency. Proven ability to resolve conflicts and enhance customer satisfaction, contributing to a productive and collaborative work environment.
Participated in organizations such as Garden Pathways and CAPK Youth Center as a mentor/counselor for children ranging in ages 7 to 17 during my years at Bakersfield College while assisting in internships. Currently, I am still enrolled at CSUB for a bachelor's in human services to further my education.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Department Manager
McDonald's
Lost Hills, California
04.2022 - Current
- Supervised daily operations in a fast-paced restaurant environment.
- Trained and mentored team members on service standards and procedures.
- Managed inventory levels to ensure product availability and freshness.
- Resolved customer complaints to maintain high satisfaction levels promptly.
- Handled shift overstock, restocking and inventory control.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Managed daily operations, ensuring efficient workflow and productivity.
- Led team meetings to communicate targets, share updates, and gather feedback.
Department Manager
Wallmart
Wasco, California
04.2017 - 02.2021
- Worked closely with sales associates to complete tasks.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Monitored daily sales figures to track trends in customer buying behavior.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
Bachelor of Arts - Human Services
California State University, Bakersfield
Bakersfield, CA05-2026
Associate of Arts - Human Services
Bakersfield College
Bakersfield, CA05-2024
Associate of Arts - Liberal Arts
Bakersfield College
Bakersfield, CA05-2024
Skills
- Team leadership
- Customer service
- Staff training
- Conflict resolution
- Project management
- Time management
- Effective communication
- Staff management
- Work planning and organization
- Team building
Certification
- Tier l Bilingual Certification
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Department Manager
McDonald's
04.2022 - Current
Department Manager
Wallmart
04.2017 - 02.2021
Bachelor of Arts - Human Services
California State University, Bakersfield
Associate of Arts - Human Services
Bakersfield College
Associate of Arts - Liberal Arts
Bakersfield College