Sara Pianka
Warwick,RI
Summary
Proven track record in enhancing client satisfaction and streamlining processes, as demonstrated at Citizens Bank. Skilled in document review and fostering teamwork, consistently exceed processing timeframes, achieving high productivity levels. Utmost attention to detail and collaborative spirit drive results, with a strong focus on achieving client goals and operational efficiency. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
Work History
Title 1 Home Improvement Processor
Shoreham Bank
08.2023 - Current
- Thorough review of income and credit documentation, gathering additional documentation when necessary.
- Review applications for errors and missing information.
- Gathering necessary information for each file to adhere to FHA guidelines.
Mortgage Loan Processor
Citizens Bank
05.2020 - 03.2023
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Prepared file for final clear-to-close by branch management.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Enhanced client satisfaction by providing timely updates on their mortgage loan status and addressing concerns promptly.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Consulted with outside vendors to identify and resolve loan closing issues.
Floral Designer
Sahara's Secret Garden
02.2017 - 03.2020
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Consistently met tight deadlines for large-scale orders, coordinating logistics to ensure timely delivery and installation of arrangements.
- Assisted customers in selecting flowers and accessories, tailoring orders to fit budget and occasion.
- Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
Floral Designer
Golden Gate Studios
04.2003 - 01.2017
- Enhanced team skills by sharing techniques and tips, fostering collaborative and skilled work environment.
- Led team during peak seasons, ensuring high productivity and meeting all customer deadlines.
- Implemented creative window displays, attracting passerby attention and increasing foot traffic.
- Mentored junior designers in advanced techniques, fostering a collaborative and supportive team environment.
- Streamlined the design process for efficiency, implementing effective time management strategies and prioritizing tasks.
Education
No Degree - Graphic Design
Katharine Gibbs
Providence, RI06.2002
Skills
- Attention to Detail
- Teamwork and Collaboration
- Customer Service
- Data entry experience
- Critical Thinking
- Document Review
- Strong Work Ethic
- Punctual and Reliable
Timeline
Title 1 Home Improvement Processor
Shoreham Bank
08.2023 - Current
Mortgage Loan Processor
Citizens Bank
05.2020 - 03.2023
Floral Designer
Sahara's Secret Garden
02.2017 - 03.2020
Floral Designer
Golden Gate Studios
04.2003 - 01.2017
No Degree - Graphic Design
Katharine Gibbs
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