Sara Quesenberry
Panera Bread
New Braunfels,TX
15
years of professional experience
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Reliable employee offering excellent communication and good judgment. Worked for award-winning bakery along diligent kitchen staff despite high volume and tight spaces.
Work History
Assistant General Manager
9 Years 7 Months- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Filled out inventory and production sheets and informed head baker of stock levels.
- Established merchandising, sales and profit objectives to drive business success.
- Conducted employee evaluations, assessing strengths and reassigning accordingly.
- Quickly and accurately counted drawers at start and end of each shift.
Baker
4 Years 1 Month- Complied with health and safety codes to protect staff and customers.
- Frosted and iced cakes, cupcakes, cookies, and sweet rolls.
- Filled out inventory and production sheets and informed head baker of stock levels.
- Resolved customer concerns with positive approach and constructive strategies.
- Set heat and humidity temperatures for proof box.
- Cut, peeled and prepped seasonal fruit for pie fillings.
- Cleaned and maintained kitchen equipment and oven.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
- Lifted and moved items weighing over 50 pounds using proper lifting techniques.
Associate
1 Year 2 Months- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Educated new hires on company policies and procedures.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Maintained overall safe work environment to reduce safety risks.
Cashier
8 Months- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Assistant Baker
1 Year 6 Months- Complied with health and safety codes to protect staff and customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Frosted and iced cakes, cupcakes, cookies, sweet rolls and coffee cakes.
- Cleaned and maintained kitchen equipment and oven.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
Assistant Baker
2 Years 4 Months- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Operated commercial kitchen equipment and tools.
- Lifted and moved items weighing over 50 pounds using proper lifting techniques.
- Oversaw preparation, baking and finishing of pastries, cakes, and cheesecakes.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Decorated pastries and cakes quickly and precisely by organizing and prioritizing each task.
Skills
Team Leadership Expertise
Hiring and Onboarding
Restocking Processes
Cash Register Operations
Money Handling
Labor and Food Cost Control
Cake and Pastry Decoration
Quality Assurance
Oven Operation
Kitchen Staff Support
Timeline
Assistant General Manager
Panera Bread
04.2017 - CurrentRead More
Baker
Panera Bread
03.2013 - 04.2017Read More
Associate
Panera Bread
01.2012 - 03.2013Read More
Cashier
Hobby Lobby
10.2010 - 06.2011Read More
Assistant Baker
Fork And Spoon Cafe And Bakery
01.2009 - 07.2010Read More
Assistant Baker
Royal Cheesecakes Of Texas
01.2006 - 05.2008Read More