Sara Ramirez
Victoria
Summary
Experienced Shift Lead with proven background in managing team operations, improving productivity, and ensuring customer satisfaction. Strengths include strong leadership skills, ability to multitask and adapt quickly to changing situations. Previous roles demonstrate impact in fostering cohesive teams, implementing process improvements and maintaining high standards of service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead
The Texan #8
Victoria
01.2024 - Current
- Handled cash register transactions accurately while providing excellent customer service.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Conducted regular inventory checks to maintain accurate stock levels.
- Assisted in the training of new employees.
- Provided guidance and support to other team members as needed.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Responded to customer inquiries and complaints in a professional manner.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Trained new employees on company policies, procedures, and job duties.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Implemented company policies consistently across all shifts.
- Identified opportunities for operational improvements and communicated them to management.
- Supervised staff during shift changes and ensured transition went smoothly.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Completed opening and closing duties to facilitate business operations.
- Resolved customer complaints and reported issues to senior management.
- Documented receipts, employee hours and inventory movement.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Maintained positive working relationship with fellow staff and management.
Stocker
Ross Dress for Less
Victoria
07.2022 - 03.2023
- Participated in physical inventories of stock on hand periodically.
- Arranged merchandise in an attractive manner to promote sales.
- Inspected stock for damage or defects and reported issues to management.
- Processed returns quickly and accurately according to company policy.
- Maintained accurate inventory levels through regular stock checks.
- Received and processed incoming shipments of merchandise.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Ensured that all products were labeled properly before stocking the shelves.
- Stocked shelves with newly arrived products.
- Provided customer service by answering questions about product location, price and availability.
Education
Some College (No Degree) - Certified Phlebotomist
Victoria College
Victoria , TXCertification
- Certified phlebotomist
Timeline
Shift Lead
The Texan #8
01.2024 - Current
Stocker
Ross Dress for Less
07.2022 - 03.2023
Some College (No Degree) - Certified Phlebotomist
Victoria College