Sara Ramos
Corpus Christi,TX
Summary
Dynamic leader and adept multitasker with a proven track record at Southwest Transplant Alliance, enhancing tissue recovery efficiency and fostering strong hospital relationships. Excelled in maintaining confidentiality and regulatory compliance, while streamlining operations and improving team productivity. Skilled in documentation and customer service, consistently achieving high standards in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Referral Intake Coordinator
Southwest Transplant Alliance
06.2010 - Current
- Provided excellent customer service to hospital staff during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Collected, verified, recorded and screened patients charts for donor eligibility.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Answered phone calls and provided hospital with required paperwork to initiate eligibility.
- Documented patient past medical information, case histories, and insure details are correct.
- Expedited critical cases through close coordination with clinical teams.
- Completed intake assessment forms and filed clients' charts.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Enhanced office productivity by handling high volume of callers per day.
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
- Maintained confidentiality and compliance with healthcare regulations, safeguarding patient information.
Tissue Recovery Specialist
Southwest Transplant Alliance
06.2010 - Current
- Demonstrated flexibility by adapting to varying schedules and participating in an on-call rotation for 24/7 availability.
- Collaborated with other team members for timely and accurate completion of tissue recoveries, streamlining the process.
- Enhanced tissue recovery efficiency by implementing standardized protocols and procedures.
- Strengthened relationships with hospital staff, ensuring smooth coordination during tissue recovery cases.
- Consistently met deadlines under high-pressure situations for optimal organ procurement outcomes.
- Increased donor eligibility by meticulously screening medical records for suitability.
- Contributed to organizational goals by adhering to all regulations, standards, and policies related to tissue recovery operations.
- Promoted a safe work environment by following all safety protocols and reporting any potential hazards immediately.
- Provided feedback to management regarding potential areas of concern or areas for improvement within the organization''s processes.
- Assisted in training new Tissue Recovery Specialists, enhancing their skills and knowledge in the field.
- Maintained aseptic technique during tissue recovery to ensure sample quality and reduce contamination risk.
- Reduced processing time by proficiently utilizing specialized instruments and equipment in tissue recovery procedures.
- Safeguarded patient confidentiality by maintaining strict adherence to HIPAA guidelines during all aspects of tissue recovery operations.
- Efficiently executed post-recovery activities such as labeling specimens and preparing shipment containers according to established protocols.
- Ensured proper documentation, resulting in accurate record-keeping of donor information and case details.
- Followed laboratory protocols for specimen processing, analysis, and results reporting.
- Managed inventory levels of supplies required for successful tissue recoveries.
- Completed specimen collection and analysis while complying with OSHA, Universal Precautions, and quality assurance policies.
Education
No Degree - Registered Nurse Program
Del Mar College
Corpus Christi, TXHigh School Diploma -
Richard King High School
Corpus Christi, TXSkills
- Follow-up skills
- Multi-line phone systems
- Confidentiality
- Charting and clinical documentation
- Customer service
- Multitasking and organization
- Relationship building
- Data entry
- Phone and email etiquette
- Workflow optimization
- Documentation and control
- Administration and operations
- Documentation and recordkeeping
- Decision-making
- Regulatory compliance
- Team Leader
Languages
Spanish
Limited Working
Timeline
Referral Intake Coordinator
Southwest Transplant Alliance
06.2010 - Current
Tissue Recovery Specialist
Southwest Transplant Alliance
06.2010 - Current
No Degree - Registered Nurse Program
Del Mar College
High School Diploma -
Richard King High School
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