Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Hi, I’m
Jason Palmer
Tamarac,FL
Summary
Overview
5
years of professional experience
Work History
Integrated Home Care Services
DME Referral Coordinator
09.2024 - Current
Job overview
- Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety
- Ensure complete and accurate registration, including patient demographic and current insurance information
- Assemble information concerning patient's clinical background and referral needs
- Provide appropriate clinical information to specialist
- Contact review organizations and insurance companies to ensure prior approval requirements are met.
American Express
Virtual Platinum CSR Representative
11.2022 - 01.2023
Job overview
- Aid customers of the highest caliber while simultaneously addressing their questions and issues via a variety of channels
- Develop meaningful relationships with customers by using a consultative approach, gaining a knowledge of their present and future needs, offering resolution on the first point of contact, negotiating a favorable outcome for both the customer and American Express
- Improve the overall experience for consumers by seeking out chances to provide goods that are tailored to the requirements of the Cardmembers
- Achieve and even beyond quality goals, compliance regulations, and production targets.
Teleperformance
Technical/Customer Support
04.2019 - 04.2021
Job overview
- Provide superior customer service with all customer interactions
- Provide strong understanding and enthusiasm around technology.
Education
Broward CollegeFort Lauderdale, FL
Associate of Arts from Information Technology
09.2015
University Overview
Skills
- Strong verbal and personal communication
- Inventory control
- Organizational skills and customer service orientation
- Problem solving/Reasoning/Creativity
- Leadership/retail management skills
- Ability to Maintain set performance levels
- Technical and technological skills
- Multicultural sensitivity/Awareness
- Analytical and diagnostic skills
- Customer Support/Advocate-especially Apple products and services
- Sell with passion and engage new and existing customers in a high-quality experience which enables them to make informed decisions
- Maintain high energy and detailed sales product knowledge
- Work in a fast, high volume environment and always maintain a positive "I can do" attitude
- Medicare Compliance
- Follow-up Coordination
- Quality Control
- Desktop support
- Customer Communication and Empathy
- Software diagnosis
- Error Detection
- Technical Support
- Issue Troubleshooting
- Ticket support system management
- Technical Documentation
- Product Promotion
- Dispute Resolution
- Professional telephone demeanor
- Data Entry
- Clerical Support
- De-Escalation Techniques
- Follow-up skills
- Computer Skills
- Account updating
- Order Processing
Timeline
DME Referral Coordinator
Integrated Home Care Services
09.2024 - Current
Virtual Platinum CSR Representative
American Express
11.2022 - 01.2023
Technical/Customer Support
Teleperformance
04.2019 - 04.2021
Broward College
Associate of Arts from Information Technology