Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sara Restrepo

1907 Ware Cir, West Palm Beach,FL

Summary

A seasoned professional with a proven track record of enhancing customer satisfaction and streamlining operations at Verzasca Cleaning Services LLC. Expert in budget control and customer relations, I have consistently exceeded expectations through innovative strategies and meticulous attention to detail. My background also includes significant achievements in high-volume environments, such as Stern & Bow Restaurant, showcasing my ability to thrive under pressure.

Overview

4
4
years of professional experience

Work History

Business Owner

Verzasca Cleaning Services LLC.
04.2022 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.

Bartender

Ster & Bow Restaurant
11.2023 - 06.2024
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Obtained cash bank and stocked service bar to prepare for operation.

Bartender

Dimora Restaurant
04.2021 - 10.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Call Center Representative

Accedo 24-7
09.2020 - 01.2021
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring AT&T clients satisfaction at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about services.
  • Offered technical assistance for customers experiencing difficulties with online processes or software applications related to AT&T services.

Education

Beauty Degree - Make-Up

Colombian Make Up School
Cl. 16 #43b-04, El Poblado, Medellín, Antioquia
03.2021

High School Diploma -

Institucion Educativa Sembrando Alternativas
Dg. 24 #21t-94, Dosquebradas
12.2018

Skills

  • Customer Service
  • Customer Relations
  • Attention to Detail
  • Driven and Determined
  • Work Planning and Prioritization
  • Budget Control

Languages

Spanish
Native or Bilingual

Timeline

Bartender

Ster & Bow Restaurant
11.2023 - 06.2024

Business Owner

Verzasca Cleaning Services LLC.
04.2022 - Current

Bartender

Dimora Restaurant
04.2021 - 10.2023

Call Center Representative

Accedo 24-7
09.2020 - 01.2021

Beauty Degree - Make-Up

Colombian Make Up School

High School Diploma -

Institucion Educativa Sembrando Alternativas

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Sara Restrepo