Sara Roark
Lebanon ,TN
Summary
Dynamic professional with a strong background in client relations and consultative selling, honed at Chili's Bar and Grill and Great Clips. Proven ability to build lasting relationships and effectively resolve customer issues, achieving a 65% sales success rate in product recommendations. Skilled in hairstyling, color, and cuts and committed to maintaining high standards of service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Chili's Bar and Grill
08.2020 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Salon Receptionist
Great Clips
02.2020 - 08.2020
- Keeping Salon cleaned and sanitized before, after and during clients per COVID restrictions
- Checking in clients by time slots and keeping books and stylist organized
- Booking clients follow up appointments
- Handling payments, inventory, product orders and bank deposits
- Recommended products, selling to 65% of client base
- Listened closely to customer complaints and responded appropriately to issues.
- Developed relationships with guests to meet client needs and encourage repeat service.
Education
Graduate Certificate - Cosmetology
Genesis Career Group Inc
Lebanon, TNHigh School Diploma -
American Homeschool
Lansing, IL02.2001
Skills
- Client relations
- Consultative selling
- Haircutting
- Hairstyling
- Relationship building
Certification
Soon to be licensed Cosmetologist
K-18 Certified
Barbicide Certified
Timeline
Server
Chili's Bar and Grill
08.2020 - Current
Salon Receptionist
Great Clips
02.2020 - 08.2020
Graduate Certificate - Cosmetology
Genesis Career Group Inc
High School Diploma -
American Homeschool