Sara Rogers
Sacramento,California
Summary
Accomplished Esthetician and Bartender with a proven track record at Spanish Fly Hair Garage, enhancing client satisfaction through expert skin rejuvenation and personalized care. Leveraged client needs assessment and public health codes knowledge to boost repeat business significantly. Skilled in creating innovative cocktails and fostering warm customer relationships, demonstrating exceptional interpersonal and technical abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Esthetician
Spanish Fly Hair Garage
01.2008 - Current
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Fostered friendly, warm, and exceptional customer experience.
- Analyzed skin condition and made appropriate product recommendations.
- Recommended retail products for at-home use.
- Sterilized equipment for patient treatments.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Provided clients with knowledge of all cosmetic services being provided.
- Stocked treatment rooms with proper supplies.
- Educated patients on treatment options.
- Advised clients on proper home-care regimens.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Suggested appropriate therapy based on current health of client.
- Cleansed, exfoliated and moisturized customer skin.
- Discussed procedures and treatment options with clients.
- Educated guests on current promotions, events and services within store or salon.
- Performed consultations for patients before scheduling treatments.
- Recommended and performed microdermabrasion, peels and laser treatments.
- Performed special anti-oxidant, acne, and microdermabrasion facial services.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Explained benefits of skin care products to clients.
- Created repeat business by developing long-term relationships with regular customers.
Server/Craft Cocktail Bartender
V's Paradise
03.2024 - 06.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Prepared garnishes by evenly slicing and pitting fruits.
Server/Cocktail Bartender
Kasbah Lounge
02.2021 - 02.2024
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Upheld strict regulations for safe alcohol service and food safety.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Prepared garnishes by evenly slicing and pitting fruits.
- Mixed unique and interesting cocktails for customers, including bar specials.
Education
Associate of Arts - Political Science And Government
Sacramento City College
3835 Freeport Blvd., Sacramento, CA 9582208.2021
Associate of Arts - American And English Literature
Sacramento City College
3835 Freeport Blvd., Sacramento, CA 9582208.2021
State Board Certified Esthetician - Skin Care
Citrus Heights Beauty College
7518 Baird Way, Citrus Heights, CA 9561007.1993
High School Diploma -
Rio Americano High School
4540 American River Dr., Sacramento, CA 9582606.1993
Skills
- Client Needs Assessment
- Classic cocktails
- Customer service expertise
- Organizational ability
- Knowledge of craft and microbrews
- Outgoing Personality
- Salesmanship
- Wine and liquor knowledge
- Hospitality service expertise
- Public health codes knowledge
Timeline
Server/Craft Cocktail Bartender
V's Paradise
03.2024 - 06.2024
Server/Cocktail Bartender
Kasbah Lounge
02.2021 - 02.2024
Esthetician
Spanish Fly Hair Garage
01.2008 - Current
Associate of Arts - Political Science And Government
Sacramento City College
Associate of Arts - American And English Literature
Sacramento City College
State Board Certified Esthetician - Skin Care
Citrus Heights Beauty College
High School Diploma -
Rio Americano High School
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