Sara Root
Lead Customer Service Representative
Charlotte,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in communicating with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Lead Customer Service Representative
Riverbend Veterinary
10.2020 - Current
- Planned schedules and workflows based on expected customer demands and doctor specialties.
- Educated customers about billing, payment processing, and support policies and procedures.
- Engaged clients in person, over phone, and via email to schedule appointments, answer questions, and explain products and services, demonstrating empathy and compassionate care for client and patients.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with team members to stay current on inventory levels, complete accurate orders, and maintain hospital supply needs.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Cross-trained and provided backup support for organizational leadership.
Sales Associate
Red Ventures
03.2016 - 09.2017
- Maintained calm demeanor and professionally managed issues and exceeded sales quota in fast paced environment.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Manager
Nona's Sweets Bakery Cafe
02.2010 - 03.2016
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Cross-trained existing employees to maximize team agility and performance.
- Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
- Established performance goals and empowered bakers to exceed targets.
- Maintained and controlled inventory of baked goods.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Education
Early Childhood Education
University of North Carolina At Charlotte
Charlotte, NCHigh School Diploma -
Zebulon B. Vance High School
Charlotte, NC 05.2001 -
Skills
Problem-solving
Appointment scheduling
Customer support
Call Center experience
Strong verbal and written communication skills
Detail oriented
Timeline
Lead Customer Service Representative
Riverbend Veterinary
10.2020 - Current
Sales Associate
Red Ventures
03.2016 - 09.2017
Manager
Nona's Sweets Bakery Cafe
02.2010 - 03.2016
High School Diploma -
Zebulon B. Vance High School
05.2001 -
Early Childhood Education
University of North Carolina At Charlotte