Summary
Overview
Work History
Education
Skills
Timeline
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Sara Root

Lead Customer Service Representative
Charlotte,NC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in communicating with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Lead Customer Service Representative

Riverbend Veterinary
10.2020 - Current
  • Planned schedules and workflows based on expected customer demands and doctor specialties.
  • Educated customers about billing, payment processing, and support policies and procedures.
  • Engaged clients in person, over phone, and via email to schedule appointments, answer questions, and explain products and services, demonstrating empathy and compassionate care for client and patients.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collaborated with team members to stay current on inventory levels, complete accurate orders, and maintain hospital supply needs.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Cross-trained and provided backup support for organizational leadership.

Sales Associate

Red Ventures
03.2016 - 09.2017
  • Maintained calm demeanor and professionally managed issues and exceeded sales quota in fast paced environment.
  • Engaged with customers to build rapport and loyalty.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.


Manager

Nona's Sweets Bakery Cafe
02.2010 - 03.2016
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Cross-trained existing employees to maximize team agility and performance.
  • Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
  • Established performance goals and empowered bakers to exceed targets.
  • Maintained and controlled inventory of baked goods.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.


Education

Early Childhood Education

University of North Carolina At Charlotte
Charlotte, NC

High School Diploma -

Zebulon B. Vance High School
Charlotte, NC
05.2001 -

Skills

    Problem-solving

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Timeline

Lead Customer Service Representative

Riverbend Veterinary
10.2020 - Current

Sales Associate

Red Ventures
03.2016 - 09.2017

Manager

Nona's Sweets Bakery Cafe
02.2010 - 03.2016

High School Diploma -

Zebulon B. Vance High School
05.2001 -

Early Childhood Education

University of North Carolina At Charlotte
Sara RootLead Customer Service Representative