Sara Rosas-Garcia
Manteca,CA
Summary
Committed and motivated with a history of over 20 years in customer service while also meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to fit the customer and company needs.
Overview
10
10
years of professional experience
Work History
Service Manager II
Wells Fargo Bank, N.A.
Livermore, CA
04.2019 - 06.2021
- Spoke and met with customers to offer solutions to their service needs.
- Created employee work schedules to keep shifts properly staffed and also worked on a teller window when need.
- Evaluated individual and team business performance and identified opportunities for improvement while also giving recognition.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Ordered cash for the store while still adhering to our daily limits for both tellers and the vault.
- Helped tellers out with approvals, questions or any outages they had
- Worked with cross-functional teams to achieve goals such as our Mortgage and Investment teams.
Service Manager I
Wells Fargo Bank, N.A.
Tracy, CA
09.2016 - 04.2019
- Pitched in to complete various duties during peak periods or employee absences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Motivated and supported employees to maintain low turnover.
- I would review our reports daily, posters and memos weekly and update when necessary to make sure we were always in compliance.
Lead Teller
Wells Fargo Bank, N.A.
Tracy, CA
06.2011 - 09.2016
- I was in charge of performing and rotating the ATM Custodian duty
- Kept teller window areas clean, organized, and fully stocked.
- Assisted customers with opening new accounts or closing existing ones as needed.
- Verified amounts and validity of checks or funds transfer.
- Gave other tellers approvals when needed
Skills
- Employee Training and Development
- Staff Supervision
- Customer Service Management
- Fluent in Spanish
References
References available upon request.
Timeline
Service Manager II
Wells Fargo Bank, N.A.
04.2019 - 06.2021
Service Manager I
Wells Fargo Bank, N.A.
09.2016 - 04.2019
Lead Teller
Wells Fargo Bank, N.A.
06.2011 - 09.2016
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