Sara Ross
Orange,CA
Summary
Highly experienced Sales Associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
8
8
years of professional experience
Work History
Sales Associate
TJX Companies
Tustin, CA
05.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Backup Bookeeper
Home Depot
Santa Ana, CA
10.2021 - 04.2023
- Posted daily receipts and payments in accordance with corporate protocols.
- Identified accounting errors when cross-referencing documents and database information.
- Reported financial data and updated financial records in ledgers and journals.
- Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reconciled and corrected issues with financial records.
Garden Sales Associate
Home Depot
Santa Ana, CA
07.2021 - 04.2023
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Maintained plant health and attractiveness with proper sunlight, water and nutrition.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Went above-and-beyond to locate desired items by checking with sister locations and other departments.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Sales Associate
BoxLunch
Orange, CA
10.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Seasonal Sales Associate
BoxLunch
Orange , CA
09.2022 - 01.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new and potential customers.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Increased sales by offering advice on purchases and promoting additional products.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
HomeGoods
12.2019 - 07.2021
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Recommended accessories and complementary purchases to boost revenue.
- Answered customer questions about sizing, accessories and merchandise care.
- Processed product returns and assisted customers with other selections.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Solved customer challenges by offering relevant products and services.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Assistant Cheer Coach
Orange Chiefs Youth Football and Cheer
08.2016 - 02.2019
- Prepared cheerleaders for games and competitions with rigorous practice schedule.
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Coordinated with other coaches to improve performance of [Number] cheerleaders.
- Directed special events, outreach programs and pep rallies.
- Observed cheerleaders during events and practices to determine needs for individual or team improvement.
- Promoted stretching, mobility work and proper form to help athletes safely build strength.
Snack Bar Cashier
Orange Chiefs Youth Football and Cheer
08.2016 - 08.2018
- Maintained clean, organized workspace according to operational standards.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Served drinks and snacks to patrons, maintaining professionalism and supporting individual needs.
- Handled cash and processed payments, sorting bills and maintaining records of transactions.
- Communicated stand offerings and answered guest questions regarding orders.
- Consistently provided friendly service to promote better customer engagement.
- Served snacks requiring specific care, refrigeration and preparation upon purchase.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Villa Park High School
Skills
- Finance
- Budgeting
- Organization
- Attention to Detail
- Cash register operation
- Problem-Solving
- Dependable and Responsible
- Sales trends
- Customer Service
- Teamwork and Collaboration
- Time Management
- Listening Skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Cash Handling
- Flexible Schedule
- Stocking and Receiving
- Store Opening and Closing
- Friendly and Helpful
- Creative Thinking
- Adaptable and Flexible
- Team Cooperation
Timeline
Sales Associate
TJX Companies
05.2023 - Current
Sales Associate
BoxLunch
10.2022 - 03.2023
Seasonal Sales Associate
BoxLunch
09.2022 - 01.2023
Backup Bookeeper
Home Depot
10.2021 - 04.2023
Garden Sales Associate
Home Depot
07.2021 - 04.2023
Sales Associate
HomeGoods
12.2019 - 07.2021
Assistant Cheer Coach
Orange Chiefs Youth Football and Cheer
08.2016 - 02.2019
Snack Bar Cashier
Orange Chiefs Youth Football and Cheer
08.2016 - 08.2018
High School Diploma -
Villa Park High School