Garrett Natalina

Understand clients financial objectives and provide solutions that align with their clients.

Act as the main point of contact for clients addressing inquiries, proving support and ensuring satisfaction.

Effectively communicate the value proposition of debt resolution programs.

• Responsible for ensuring the retention and satisfaction of current customers availing business loans.
• Outbound calls to engage with clients, guiding them through the renewal process of their current business loans. Focused on building strong relationships, providing personalized support, and addressing any concerns to enhance customer experience.
• Analyze retention data to identify trends, driving strategic decisions and optimizing retention efforts.
• Through effective communication and problem-solving skills, I successfully facilitated loan renewals, contributed to customer loyalty, and played a key role in driving the overall success of the company's retention strategy.

• Exceeds sales goals and metrics every month since hired.
• Provides leadership for lower lever sales reps.
• Passed all security assessments and banking regulation requirements.

• Promoted to Sales Manager role after successful year in the National Account Executive role.
• Drove a top producing sales team, contributing to Reliant Fundings highest producing year.
• Sales Leader of the Year – 2022.
• Top 5 producing Direct Sales Representative in volume and margin.
• President’s Club 2021 and 2022.

• Managed funding operations including submissions, approval, and deal pipeline management.
• Built longstanding relationships with customers to ensure retention.
• Implemented strategies in partnership with the leadership team to increase sales conversion results.

• Provided small to medium size businesses across multiple industries with capital for growth.
• Utilized multiple channels to cultivate new leads and maintain pipeline.
• Top 10 Performer on the Direct Sales Team.
• Consistently exceeded monthly and quarterly sales goals.

• Store manager at new start up location.
• Developed strong negotiating and closing techniques to drive sales.
• Successful in training new employees and the ability to impact sales through coaching, counseling, and influencing others to accomplish desired outcomes.
• Trained and developed all new hires.

• Managed the Sales and Operations Departments.
• Ability to forecast sales and manpower requirements based on trends to drive increased sales and efficiency in fast paced setting.
• Grew gross revenue from $1 million a year to $3 million.