Sara Rush
Jacksonville,AL
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Excels in customer service and organizational skills, ensuring high client satisfaction and efficient work planning. Achieved notable improvements in employee engagement and crisis management, while demonstrating exceptional verbal communication and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Manager
Little Caesar's Pizza
11.2017 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and customers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
Crisis Counselor
Highland Health Systems
01.2024 - 08.2024
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Conversed with individuals in crisis.
- Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
- Implemented evidence-based counseling techniques to assist clients in identifying triggers for their crises and developing healthy coping strategies moving forward.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Documented risk to each client and context of concerns.
- Collaborated with multidisciplinary teams to create comprehensive care plans, addressing clients'' mental health, social, and emotional needs.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Ensured confidentiality and respect for client privacy, maintaining high ethical standards in all counseling and intervention activities.
- Reduced client stress levels, offering empathetic support and practical solutions during crisis counseling sessions.
- Supported individuals dealing with mental health and emotional issues.
- Established trust and rapport with clients, crucial foundation for effective crisis counseling and intervention.
- Maintained detailed case documentation, ensuring accurate tracking of interventions and outcomes for continuous improvement.
Special Needs Summer Camp Counselor and Bus Aid
The Arc Of Calhoun And Cleburne Counties
06.2022 - 07.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
Education
Bachelor of Science - Psychology
Jacksonville State University
Jacksonville, AL12-2023
High School Diploma -
Alexandria High School
Alexandria, AL05-2019
Skills
- Customer service
- Team leadership
- Time management
- Crisis Management
- Verbal and written communication
- Conflict resolution
- Computer skills
- Positive attitude
- Attention to detail
- Problem-solving
- Organizational skills
- Work Planning and Prioritization
Timeline
Crisis Counselor
Highland Health Systems
01.2024 - 08.2024
Special Needs Summer Camp Counselor and Bus Aid
The Arc Of Calhoun And Cleburne Counties
06.2022 - 07.2022
Manager
Little Caesar's Pizza
11.2017 - 11.2024
Bachelor of Science - Psychology
Jacksonville State University
High School Diploma -
Alexandria High School
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