SARA SCHULTE
South Jordan,UT
Summary
Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Substitute Teacher, K-12
Jordan School District
South Jordan, Utah
01.2022 - 08.2024
- Established positive relationships with administrators, teachers and parents.
- Utilized various teaching techniques to motivate students and foster their academic growth.
- Organized educational games or projects that reinforce concepts taught in class.
- Monitored classrooms, ensuring that all students were safe and adhering to school rules.
- Provided guidance to struggling learners by offering alternative methods of instruction.
- Enforced school policies regarding discipline, attendance, dress code.
Health Life Insurance Agent
Metropolitan Life Insurance Agency
Seattle
01.2009 - 09.2020
- Directed and controlled various benefit programs, including life, disability, dental and vision packages
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options
- Observed strict procedures to maintain data and plan participant confidentiality
- Contacted outside providers on behalf of customers to help solve problems
- Researched and resolved account and service problems with friendly, knowledgeable support.
Regional Sales Specialist
Metropolitan Life Insurance Agency
Irvine
01.2007 - 09.2008
- Created sales objectives, prepared quotas and designed effective sales plans to drive business goals
- Attended benefit trade shows, conferences and seminars to promote dental, life and health benefits and develop new business opportunities
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Barista/Shift Leader
Starbucks
Fullerton, CA
06.1996 - 08.2001
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Education
Bachelor of Arts - American Studies
California State University - Fullerton
Fullerton, CA01.2001
Skills
- Organizational abilities
- Adaptable
- Complex Problem-Solving
- Compliance
- Analytical Skills
- Client Engagement
- Account Servicing
- Public Speaking
Certification
Licensed Insurance Producer
Timeline
Substitute Teacher, K-12
Jordan School District
01.2022 - 08.2024
Health Life Insurance Agent
Metropolitan Life Insurance Agency
01.2009 - 09.2020
Regional Sales Specialist
Metropolitan Life Insurance Agency
01.2007 - 09.2008
Barista/Shift Leader
Starbucks
06.1996 - 08.2001
Bachelor of Arts - American Studies
California State University - Fullerton