Sara Shalan
Public Health Student
Dearborn,Michigan
Summary
Sara is a highly motivated senior in Public Health at WSU, pursuing double minors in Global Health and Medicine, as well as in Medical Humanities. With exceptional communication skills, attention to detail, and a creative approach to organizing events and projects, she thrives in both collaborative and independent settings. Sara's dedication, discipline, and passion for public health make her a valuable asset, poised to make a significant impact in the field and contribute to community-oriented initiatives.
Overview
7
7
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Quality Assurance Representative
A2Z School Of English
Sanaa, Yemen
03.2023 - 06.2023
- Drafted performance and quality assurance reports and presented findings at weekly and monthly quality meetings.
- Assisted with developing and implementing quality assurance improvements based on call evaluation results.
- Provided ongoing feedback to management and call representatives to foster improvement.
- Performed call audits to monitor regulatory compliance.
- Handled reception tasks as needed including registering students, answering phones, responding to email and social media inquiries.
- Showed empathy and support towards customer concerns and problems, and solved problems with them accordingly.
- Made quality assurance calls and surveys to improve the institute's overall quality and professionalism.
- Entered students' data and retrieved them based on request.
- Came up with new ideas for the institute's flyers and social media accounts.
- Reviewed the resumes of new candidates willing to work with the institution.
- Volunteered for A2Z School of English and organized debate competitions for Term 36
Education
Bachelor of Science - Public Health
Wayne State University
Detroit, MI 08.2022 - Current
Associate of Science - Sciences
Henry Ford Colle
Dearborn 08.2020 - 05.2022
High School Diploma -
Yemen Modern Schools
Sana'a, Yemen 09.2014 - 09.2018
Skills
Friendly
Project support
Administrative support
Team collaboration
Presentations
Problem-solving
Research
Arabic language fluency
Social media sites
Photography
Editing
Adobe illustrator
Customer Service
Design
Time management
Microsoft office
Additional Information
- Quick learner
- Solid written and verbal communicator
- Authentic and very precise when doing tasks
- Able to stay focused for a long period of time
- Took Anatomy and Physiology classes and has good knowledge of medical terminology
- Typing skills of an average of 50 Words Per Minute
- Microsoft Office Programs (Word, PowerPoint, Excel, and Outlook)
- Internet Applications including Safari, Chrome...etc.
- Photography and social media experience
Certification
International Computer Driving License (ICDL)
Timeline
Quality Assurance Representative
A2Z School Of English
03.2023 - 06.2023
Bachelor of Science - Public Health
Wayne State University
08.2022 - Current
Associate of Science - Sciences
Henry Ford Colle
08.2020 - 05.2022
International Computer Driving License (ICDL)
12-2019
First Aid
11-2018
High School Diploma -
Yemen Modern Schools
09.2014 - 09.2018