Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Sara Shamim

Fort Lauderdale,FL

Summary

Dedicated professional with extensive background in high-end travel services. Strong emphasis on attention to detail and organizational skills ensures exceptional client experiences, fostering long-term relationships and repeat business. Detail-oriented Personal Cruise Consultant with a strong commitment to exceptional customer service. Proven skills in relationship building, problem-solving, and effective communication ensure seamless travel experiences for clients. Dynamic travel consultant with over a decade of experience in delivering VIP concierge services. Expertise in travel booking, client consultation, and relationship management drives high customer satisfaction and loyalty. Enthusiastic Personal Cruise Consultant with background in providing exceptional customer service to cruise passengers. Experience includes creating personalized vacation packages, ensuring guest satisfaction and maintaining repeat clientele. Strong communication skills and understanding of passenger needs and preferences contribute to successful outcomes. Previous work has resulted in increased customer satisfaction scores and repeat business growth. Resourceful Personal Cruise Consultant known for high productivity and efficient task completion. Possess specialized skills in itinerary planning, customer service excellence, and sales strategy implementation. Excel in communication, empathy, and problem-solving, ensuring client satisfaction and loyalty. Resourceful professional in travel coordination, known for high productivity and efficient task completion. Specialize in itinerary planning, customer relationship management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance client satisfaction and streamline travel experiences. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

15
15
years of professional experience

Work History

Personal Cruise Consultant

Norweiegn Cruiseline
Fort Lauderdale, Florida
05.2025 - Current
  • Assisted clients in selecting cruise itineraries based on preferences and needs.
  • Provided detailed information about onboard amenities and activities to potential guests.
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.
  • Assisted clients in selecting cruise itineraries based on preferences.

Centurion Travel

American Express
Sunrise, Florida
03.2011 - 04.2025
  • Worked for the most prestigious card in the world. The by invitation centurion black card.
  • Serviced high-profile clients ,booked travel for them around the world.
  • Dedicated Concierge service for them
  • Helped them purchase evetn tickets and experiences .
  • Worked with different companys and affiliates to make the magic of American Express happen for clients.
  • Worked with different airlines and hotel partners to make sure client has a excelelnt experience.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

High School Diploma -

Broward Chistian School
Plantation, FL
06-2004

Skills

  • Cruise itinerary selection
  • Customer relationship management
  • VIP service delivery
  • Amenity knowledge
  • Travel booking systems
  • Client consultation strategies
  • Time management
  • Concierge services
  • Communication skills
  • Attention to detail
  • Travel innoculations requirements
  • Client networking
  • Teamwork and collaboration
  • Employee training
  • Global distribution systems
  • Hotel reservations
  • Presentation skills
  • Administrative tasks
  • Collect payments
  • Package development

Affiliations

volunteer to feed America, Redcross donating blood

Accomplishments

Top Performer and Seller from 2021-2025

Timeline

Personal Cruise Consultant

Norweiegn Cruiseline
05.2025 - Current

Centurion Travel

American Express
03.2011 - 04.2025

High School Diploma -

Broward Chistian School
Sara Shamim