Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Maddox

Destin

Summary

Knowledgeable Personal cruise consultant with proven track record in enhancing customer satisfaction and driving sales in cruise industry. Excelled in building strong client relationships and delivering personalized travel experiences. Demonstrated expertise in customer service and sales strategies. Known for strong team collaboration and achievement-oriented mindset, ensuring adaptability to changing needs. Expertise in client relationship management and personalized travel planning.

Overview

18
18
years of professional experience

Work History

Personal Cruise Consultant

Norwegian Cruise Line
06.2022 - 03.2025
  • Negotiated group rates with suppliers for large parties or special events aboard cruises, securing competitive pricing for clients.
  • Contributed to positive team dynamics by sharing insights on new offerings, fostering collaboration among colleagues for improved results.
  • Offered excellent customer service throughout entire booking process from initial inquiry until trip completion.
  • Partnered with local businesses as an affiliate member in order to create mutually beneficial referral networks that expanded business opportunities.
  • Presented options such as pre-and post-cruise tours or extensions during consultations which lead customers towards more complete vacation packages.
  • Streamlined communication between clients and cruise lines, resolving issues promptly and professionally for stress-free vacations.
  • Achieved high client retention rates by consistently exceeding expectations through tailored vacation planning assistance.

Lead electrician

Emerald coast electric LLC
01.2021 - 06.2022
  • Keep and maintain personal tool set to complete tasks
  • Delegate work
  • Laid out and installed electrical conduit and wiring for power, controls, and lighting
  • Test and troubleshoot existing systems in need of maintenance or repair
  • Estimated costs of repairs to determine feasibility
  • Documented all installations, maintenance, and repairs performed
  • Commended for ability to work with minimal supervision under tight deadlines

Dockhand

S.E.A. Chase Watersports
06.2016 - 10.2020
  • Welcome customers and show them to their designated boat for the day
  • Load and unload their belongings to and from the boat
  • Give safety rules and regulations prior to customers renting company pontoon boats
  • Direct and dock returning boats
  • Fuel, fix and clean 20 vessels each day
  • Drive and Captain boat when needed
  • Count tips and distribute at the end of every work shift

Carpenter/Laborer

CDP Stucco
05.2015 - 02.2019
  • Install structures and fixtures, such as windows and molding
  • Measure, cut and shape wood, plastic and other materials
  • Demoed and constructed building frameworks, including walls, floors and doorframes
  • Inspect and replace damaged framework or other structures and fixtures
  • Waterproofed walls, windows, doors and decks
  • Instruct and direct laborers and other construction helpers

E-2 Journeyman Electrician

Tradesmen International
04.2013 - 02.2015
  • Worked at a high proficient level with team members to install and troubleshoot complex electrical systems
  • Installed large conveyor systems at distribution centers
  • Worked collaboratively with clients, team members and resources across the country to achieve desired results
  • Jobs required; installation of switch gear, pulling cables, bending/installing conduit, branch circuits, cable splices and connections, etc

Electrical Apprentice / E-2 Journeyman

Az Corporation
04.2007 - 03.2013
  • Worked at a high proficient level with team members to install complex electrical systems
  • Built numerous natural gas powered cogens around Connecticut for five different companies; Pfizer, Foxwoods, Sikorsky, Pratt and Whitney, and Hamilton Sunstrand
  • Efficiently and effectively troubleshot problems to complete given tasks at hand
  • Worked collaboratively with clients, team members and resources across the country to achieve desired results
  • Jobs required; installation of switch gear, pulling cables, bending/installing conduit, branch circuits, cable splices and connections, etc

Education

E-2 Journeyman Certificate - electrical

Norwich Adult Education
01.2011

General Education -

New England Technical Institute
01.2007

High School Diploma -

East Lyme High School
01.2005

Skills

  • Travel planning
  • Sales strategies
  • Market research
  • Team collaboration
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Attention to detail
  • Customer service
  • Exceptional communication
  • Itinerary planning expertise
  • Adaptability and flexibility

Timeline

Personal Cruise Consultant

Norwegian Cruise Line
06.2022 - 03.2025

Lead electrician

Emerald coast electric LLC
01.2021 - 06.2022

Dockhand

S.E.A. Chase Watersports
06.2016 - 10.2020

Carpenter/Laborer

CDP Stucco
05.2015 - 02.2019

E-2 Journeyman Electrician

Tradesmen International
04.2013 - 02.2015

Electrical Apprentice / E-2 Journeyman

Az Corporation
04.2007 - 03.2013

E-2 Journeyman Certificate - electrical

Norwich Adult Education

General Education -

New England Technical Institute

High School Diploma -

East Lyme High School

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Ryan Maddox