Sara Shoch
Hamburg,PA
Summary
License Hairstylist with extensive customer service background. Skilled at hair coloring and waxing. A hardworking and reliable worker with great communication. Willingness to learn and educate myself in the latest trends in our field. Excellent in all departments of my career.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/Bartender
Red Robin
Hamburg, PA
01.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Cosmetologist
Bombshell Lash and Brows
15 E Main St, Schuylkill Haven
10.2023 - 04.2024
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Utilized social media platforms effectively for promoting the salon''s services.
Fast Food Worker
Dunkin' Donuts
Hamburg, PA
06.2019 - 08.2020
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Processed orders on POS system and accepted cash and charge payments.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Brewed coffee and tea and changed out drink station syrups.
Restaurant Team Member
The Westys
Hamburg, PA
03.2017 - 06.2019
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Used proper techniques to prepare food and ingredients.
- Prepared food orders, cooking on grill and operating fry station.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Cosmetology License - Cosmetology Education
Metro Beauty Academy LLC
Allentown, PA08.2023
High School Diploma -
Hamburg Area High School
Hamburg, PA06.2022
Skills
- Hair Coloring/ Lighting
- Beauty Tool Sanitization
- Social Skills
- Women's Haircuts
- Standard Waxing
- Reflective Listening
- Customer Service
- Multitasking Abilities
- Adaptable and flexible
- Experience with special needs clients
Certification
Lash Certifications
Timeline
Cosmetologist
Bombshell Lash and Brows
10.2023 - 04.2024
Server/Bartender
Red Robin
01.2021 - Current
Fast Food Worker
Dunkin' Donuts
06.2019 - 08.2020
Restaurant Team Member
The Westys
03.2017 - 06.2019
Cosmetology License - Cosmetology Education
Metro Beauty Academy LLC
High School Diploma -
Hamburg Area High School