Sara Sissay
Tampa,Florida
Summary
Aspiring professional seeking roles in Healthcare, Finance, and Cybersecurity, driven by a strong motivation to take on fresh challenges. Recognized for a robust work ethic, adaptability, and outstanding interpersonal skills. Proficient in independently navigating tasks and rapidly acquiring new skills. Open to exploring internships and apprenticeships to further cultivate expertise.
Overview
6
6
years of professional experience
2
2
Certification
Work History
IT Help Desk Technician
East West College of Natural Medicine
Sarasota , Florida
2023.07 - 2024.01
- Increased overall company performance through improved IT uptime and cost reductions.
- Reported and tracked service requests using ticketing system.
- Researched, diagnosed, troubleshot, and identified solutions for customer issues.
- Assisted customers with basic software and hardware setup and configuration.
Manager
Rainbow LLC
Tampa , FL
2019.02 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Maintained accurate records of inventory transactions, including purchases, sales and adjustments.
Healthcare Billing Specialist
Blackstone
Tampa , FL
2022.10 - 2023.05
- Reviewed and processed patient invoices to ensure accuracy.
- Resolved billing discrepancies with other departments or insurance companies.
- Assisted patients in understanding their medical bills, benefits, and coverage.
- Explained coding procedures to physicians and staff members.
Lead Pharmacy Technician
Pharmscript
Tampa , FL
2021.03 - 2022.03
- Assisted in the training of new pharmacy technicians and provided feedback on their performance.
- Maintained accurate patient records and updated prescription information as needed.
- Ensured that all medications were stored properly, following safety protocols.
- Oversaw inventory management processes such as ordering, stocking, tracking expiration dates.
Junior Financial Analyst
Addis Service
Tampa , Florida
2019.05 - 2019.09
- Prepared detailed budget reports for management review.
- Collaborated with internal teams to develop strategies for optimizing cost savings initiatives.
- Monitored market trends and economic indicators to anticipate potential risks or opportunities.
- Provided support for the development of long-term financial projections based on historical data, industry trends, customer surveys.
Healthcare Technician
USF clinic
Tampa , Florida
2018.04 - 2018.10
- Reviewed medical records for completeness, accuracy and compliance with regulatory standards.
- Performed data entry to update patient information in a timely manner.
- Assisted in the preparation of documents for filing and scanning into electronic health record systems.
- Conducted quality assurance reviews of medical records to ensure accuracy of coding and billing information.
Market Partner
Monat
Tampa , FL
2020.06 - 2021.01
- Developed strategies to increase customer loyalty and retention.
- Created marketing plans for product launches and promotions.
- Analyzed sales data to identify areas of improvement and suggest initiatives accordingly.
- Maintained relationships with key partners such as suppliers, distributors.
Education
Master of Science - Cybersecurity
Western Governors University
Salt Lake City, UT2025-01
Bachelor of Science (B.S.) in Health Science -
University of South Florida
12.2020
Associate in Arts (A.A.) in Information Technology -
Hillsborough Community College
01.2017
Skills
- Medical Billing and Coding
- Teamwork and Collaboration
- Administrative Duties
- Microsoft Office
- Critical Thinking
- Systems Analysis
Languages
English
Native/ Bilingual
Amharic
Native/ Bilingual
Certification
- Google Cybersecurity Analyst Certificate
- Google Data Analytics Certificate
Timeline
IT Help Desk Technician
East West College of Natural Medicine
2023.07 - 2024.01
Healthcare Billing Specialist
Blackstone
2022.10 - 2023.05
Lead Pharmacy Technician
Pharmscript
2021.03 - 2022.03
Market Partner
Monat
2020.06 - 2021.01
Junior Financial Analyst
Addis Service
2019.05 - 2019.09
Manager
Rainbow LLC
2019.02 - Current
Healthcare Technician
USF clinic
2018.04 - 2018.10
Master of Science - Cybersecurity
Western Governors University
Bachelor of Science (B.S.) in Health Science -
University of South Florida
Associate in Arts (A.A.) in Information Technology -
Hillsborough Community College
Google Cybersecurity Analyst Certificate
Google Data Analyst Certificate
Similar Profiles
Barbara KeoghBarbara Keogh
Intern Doctor at East West College of Natural MedicineIntern Doctor at East West College of Natural Medicine
SAFATH AL SUNNYSAFATH AL SUNNY
Social Media Manager at East West College of Business and TechnologySocial Media Manager at East West College of Business and Technology
Alexis ChungAlexis Chung
Medical student to Naturopathic Doctor at National University Of Natural MedicineMedical student to Naturopathic Doctor at National University Of Natural Medicine