Sara Sissay
Tampa,Florida
Summary
Aspiring professional seeking roles in Healthcare, Finance, and Cybersecurity, driven by a strong motivation to take on fresh challenges. Recognized for a robust work ethic, adaptability, and outstanding interpersonal skills. Proficient in independently navigating tasks and rapidly acquiring new skills. Open to exploring internships and apprenticeships to further cultivate expertise.
Overview
6
6
years of professional experience
2
2
Certification
Work History
IT Help Desk Technician
East West College of Natural Medicine
Sarasota, Florida
07.2023 - 01.2024
- Increased overall company performance through improved IT uptime and cost reductions.
- Reported and tracked service requests using ticketing system.
- Researched, diagnosed, troubleshot, and identified solutions for customer issues.
- Assisted customers with basic software and hardware setup and configuration.
Manager
Rainbow LLC
Tampa, FL
02.2019 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Maintained accurate records of inventory transactions, including purchases, sales and adjustments.
Healthcare Billing Specialist
Blackstone
Tampa, FL
10.2022 - 05.2023
- Reviewed and processed patient invoices to ensure accuracy.
- Resolved billing discrepancies with other departments or insurance companies.
- Assisted patients in understanding their medical bills, benefits, and coverage.
- Explained coding procedures to physicians and staff members.
Lead Pharmacy Technician
Pharmscript
Tampa, FL
03.2021 - 03.2022
- Assisted in the training of new pharmacy technicians and provided feedback on their performance.
- Maintained accurate patient records and updated prescription information as needed.
- Ensured that all medications were stored properly, following safety protocols.
- Oversaw inventory management processes such as ordering, stocking, tracking expiration dates.
Junior Financial Analyst
Addis Service
Tampa, Florida
05.2019 - 09.2019
- Prepared detailed budget reports for management review.
- Collaborated with internal teams to develop strategies for optimizing cost savings initiatives.
- Monitored market trends and economic indicators to anticipate potential risks or opportunities.
- Provided support for the development of long-term financial projections based on historical data, industry trends, customer surveys.
Healthcare Technician
USF clinic
Tampa, Florida
04.2018 - 10.2018
- Reviewed medical records for completeness, accuracy and compliance with regulatory standards.
- Performed data entry to update patient information in a timely manner.
- Assisted in the preparation of documents for filing and scanning into electronic health record systems.
- Conducted quality assurance reviews of medical records to ensure accuracy of coding and billing information.
Market Partner
Monat
Tampa, FL
06.2020 - 01.2021
- Developed strategies to increase customer loyalty and retention.
- Created marketing plans for product launches and promotions.
- Analyzed sales data to identify areas of improvement and suggest initiatives accordingly.
- Maintained relationships with key partners such as suppliers, distributors.
Education
Master of Science - Cybersecurity
Western Governors University
Salt Lake City, UT01-2025
Bachelor of Science (B.S.) in Health Science -
University of South Florida
12.2020
Associate in Arts (A.A.) in Information Technology -
Hillsborough Community College
01.2017
Skills
- Medical Billing and Coding
- Teamwork and Collaboration
- Administrative Duties
- Microsoft Office
- Critical Thinking
- Systems Analysis
Languages
English
Native/ Bilingual
Amharic
Native/ Bilingual
Certification
- Google Cybersecurity Analyst Certificate
- Google Data Analytics Certificate
Timeline
IT Help Desk Technician
East West College of Natural Medicine
07.2023 - 01.2024
Healthcare Billing Specialist
Blackstone
10.2022 - 05.2023
Lead Pharmacy Technician
Pharmscript
03.2021 - 03.2022
Market Partner
Monat
06.2020 - 01.2021
Junior Financial Analyst
Addis Service
05.2019 - 09.2019
Manager
Rainbow LLC
02.2019 - Current
Healthcare Technician
USF clinic
04.2018 - 10.2018
Master of Science - Cybersecurity
Western Governors University
Bachelor of Science (B.S.) in Health Science -
University of South Florida
Associate in Arts (A.A.) in Information Technology -
Hillsborough Community College
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