Summary
Overview
Work History
Education
Skills
Timeline
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SARA SMITH

Lubbock

Summary

Dynamic Multi-Unit Manager with a proven track record at Texas Tech Optical Shops, excelling in revenue maximization and KPI monitoring. Adept at building cross-functional teams and driving operational efficiency, I consistently exceed goals while fostering strong customer relationships and training staff to enhance performance.

Overview

26
26
years of professional experience

Work History

Multi-Unit Manager

Texas Tech Optical Shops
Lubbock
07.2024 - Current
  • Oversee operations of multiple optical retail locations within the Texas Tech system.
  • Supervise teams across all locations, ensuring consistent standards of customer service and compliance.
  • Manage staff scheduling, inventory control, merchandising, and store performance.
  • Train and develop new employees and managers.
  • Monitor KPI performance and drive improvements in efficiency and profitability.
  • Ensure compliance with HIPAA, insurance billing procedures, and company protocols.

General Manager and Training Store Manager

Eyeglass World
Lubbock
06.2015 - 07.2024
  • As Training Store Manager I facilitated new store openings, new management and team training, supported a district of 12 locations with operational needs.
  • Oversaw budgets, capital and operational expenditures to ensure the store exceeded financial goals and objectives.
  • Prepared and analyzed monthly Financial Action Plans, P&L reviews, and implemented action plans.
  • Managed operations to ensure compliance with company policies.
  • Directed merchandising, professional relations, remakes, and customer service.
  • Built constructive partnerships with associates, doctors, and vendors.

Optician and Sales Consultant

Visionmart Express
Lubbock
09.2010 - 05.2015
  • Negotiated prices, terms of sales, and insurance agreements.
  • Maintained one of the highest sales averages for over 196 locations.
  • Managed inventory control for over 10,000 frames.

Lasik Sales Consultant

Musa Holdings/Vision Care Holdings, Lasik Vision Institute
Dallas
03.2007 - 10.2008
  • Managed a portfolio of 3,000 accounts and 5.9 million in sales.
  • Educated patients on Lasik procedures, technology, and financing options.

Optician and Lasik Consultant

Musa Holdings/Vision Care Holdings, Eyeglass World
Lubbock
01.2000 - 03.2007
  • Negotiated pricing, terms of sales, and service agreements.
  • Led consultative selling based on customer needs.
  • Maintained accurate records in the customer database.

Education

High School Diploma -

Lubbock High School
Lubbock

Skills

  • Builds cross-functional teams
  • Adaptable
  • Exceeds goals
  • Revenue and profit maximization
  • Strong interpersonal skills
  • Resolution-oriented
  • Dependable
  • Energetic
  • Motivated team player
  • Excellent communication
  • Flexible
  • People-oriented
  • Inventory management
  • Staff training
  • Budget oversight
  • KPI monitoring
  • Customer relationship management
  • Team leadership
  • Effective communication
  • Problem solving
  • Performance evaluation
  • Conflict resolution
  • Strategic planning

Timeline

Multi-Unit Manager

Texas Tech Optical Shops
07.2024 - Current

General Manager and Training Store Manager

Eyeglass World
06.2015 - 07.2024

Optician and Sales Consultant

Visionmart Express
09.2010 - 05.2015

Lasik Sales Consultant

Musa Holdings/Vision Care Holdings, Lasik Vision Institute
03.2007 - 10.2008

Optician and Lasik Consultant

Musa Holdings/Vision Care Holdings, Eyeglass World
01.2000 - 03.2007

High School Diploma -

Lubbock High School

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