Sara Takahashi
Summary
Dedicated healthcare professional with over 3 years of experience in specialty dermatology, focusing on eczema, psoriasis, and biologic therapies. Collaborates effectively with healthcare providers, specialty pharmacies, and patients to enhance treatment access and outcomes. Offers strong skills in relationship building, patient education, and healthcare operations. Bilingual in English and Japanese, committed to advancing specialty therapeutics.
Overview
8
8
years of professional experience
Work History
Sales Support Representative (Temp)
SCAN Health Plan
Long Beach
09.2024 - 03.2025
- Acted as the primary contact for members, providers, and insurance agents regarding healthcare benefits.
- Resolved complex inquiries while delivering exceptional customer service and maintaining professionalism.
- Educated members on eligibility requirements, network benefits, and plan options.
- Documented interactions accurately within internal systems to ensure compliance with standards.
Certified Dermatology Technician
Dermatology Institute and Skin Care Center
Santa Monica
12.2021 - 09.2024
- Supported physicians in a specialty dermatology practice focused on eczema, psoriasis, and other chronic inflammatory skin conditions.
- Coordinated patient access and treatment for biologic therapies including Dupixent, Skyrizi, Tremfya, Cosentyx, Humira, Taltz, and Rinvoq.
- Facilitated treatment access by coordinating with specialty pharmacies, insurance providers, and manufacturer support programs.
- Assisted with prior authorizations and reimbursement processes for specialty medications.
- Collaborated with physicians, patients, specialty pharmacies, and pharmaceutical representatives to support patient care.
- Educated patients on treatment plans, medication requirements, and support resources to enhance understanding and adherence.
- Maintained accurate EMR documentation while ensuring HIPAA compliance and confidentiality.
- Coordinated physician speaker programs and educational events with pharmaceutical industry partners.
Lead Server Trainer
Rakkan Ramen
Redondo Beach
07.2018 - Current
- Trained and mentored new employees on operational procedures and service standards, ensuring consistent service quality.
- Demonstrated leadership and problem-solving skills, effectively addressing challenges in a fast-paced environment.
- Managed high-volume customer interactions while ensuring accuracy and professionalism.
- Cultivated customer relationships through exceptional service and effective communication, enhancing overall customer satisfaction.
Education
Bachelor of Arts - Kinesiology
California State University, Dominguez Hills
Carson, CA01-2019
Skills
- Specialty Pharmacy Coordination
- Prior Authorizations
- Reimbursement Support
- Patient Access Programs
- Specialty Therapeutics & Biologics
- Pharmaceutical Representative Collaboration
- Healthcare Provider Relations
- Team leadership
- Relationship Management
- Presentation and Communication Skills
Languages
English
Native/ Bilingual
Japanese
Native/ Bilingual
Timeline
Sales Support Representative (Temp)
SCAN Health Plan
09.2024 - 03.2025
Certified Dermatology Technician
Dermatology Institute and Skin Care Center
12.2021 - 09.2024
Lead Server Trainer
Rakkan Ramen
07.2018 - Current
Bachelor of Arts - Kinesiology
California State University, Dominguez Hills