Sara Thompson
Dolan Springs,AZ
Summary
5+ years of experience caring for animals, specializing in all aspects of horse care. Eager to learn with a solid work ethic, excellent communication skills, years of hands-on experience to provide care to animals as well as support to veterinary team.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
First Call Resolution
05.2017 - 07.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Employment Specialist
Mentor Oregon
08.2019 - 04.2020
- Evaluated work skills of Handicap clients, matched them with suitable jobs to benefit the client as well as employer
- Collaborated with local businesses in finding jobs for each individual
- Kept up communication with employers as well as Individuals about skills and capabilities
- Assisted individuals with their jobs, helping build their skill level until they felt comfortable enough to work on their own.
- Logged a detailed overview of clients workday to keep track of progress
Horse Trainer
Self-employeed
08.2020 - Current
- Taking outside horses in, teaching horses to be civilized citizens
- Halter breaking, lunging, essential ground work, colt starting
- Holding horses for their first time seeing vets, farriers, chiropractor
- Maintained horses well being while in my care
- Administered vaccines, medications
- Adopted wild horses from the BLM, trained and socialized them until they were comfortable and trustworthy enough to move on to new homes
Education
High School Diploma -
Gold Beach High School
Gold Beach, OregonSkills
- Client relationship building
- Patience and persistence
- Adaptability and flexibility
- Equine care
- Problem-solving
- Computer and typing skills
- Teamwork and collaboration
- Multitasking Abilities
- Organizational skills
Timeline
Horse Trainer
Self-employeed
08.2020 - Current
Employment Specialist
Mentor Oregon
08.2019 - 04.2020
Customer Service Representative
First Call Resolution
05.2017 - 07.2019
High School Diploma -
Gold Beach High School
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