Sara Torres-Fuentes
Houston,TX
Summary
Accomplished Lead Brand Ambassador at Amazon, adept in team motivation and customer engagement. Demonstrated success in training associates and implementing merchandising strategies, enhancing product exposure and partner relationships. Skilled in effective negotiation and exceptional communication, achieving increased efficiency and loyalty. Proven track record in handling high-stress situations and inventory accuracy, ensuring operational excellence.
Also was chosen into an away team to train new hires into a new Amazon building in Los Angeles, California.
Overview
15
15
years of professional experience
Work History
Lead Brand Ambassador
Amazon
Houston, TX
11.2020 - 09.2024
- Train new hires into Inbound recieving dock as well as outbound dock.
- Cross train associates from other departments into inbound and outbound dock.
- Train associates to use a DeStuff Machine to work inside trailers.
- Implemented creative visual merchandising strategies to maximize product exposure in retail environments.
- Developed strong relationships with retail partners by providing exceptional support and product quality.
- Unload and load trailers from other facilities
Package Handler
Amazon
Houston, TX
07.2016 - 11.2020
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Customer Service Representative
United Airlines
Houston, TX
05.2014 - 07.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Inventory Specialist
Enterprise Rent a Car
Houston, TX
11.2010 - 03.2014
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Send reports of unaccounted vehicles into Enterprise system.
Sales Associate
Best Buy
Houston, TX
06.2009 - 01.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Criminal Justice - Criminology
Houston Community College
Houston, TXSkills
- Team motivation
- Customer engagement
- Exceptional communication
- Effective negotiation
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Lead Brand Ambassador
Amazon
11.2020 - 09.2024
Package Handler
Amazon
07.2016 - 11.2020
Customer Service Representative
United Airlines
05.2014 - 07.2017
Inventory Specialist
Enterprise Rent a Car
11.2010 - 03.2014
Sales Associate
Best Buy
06.2009 - 01.2010
Criminal Justice - Criminology
Houston Community College