Sara Tretbar
Miami,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Ace Hardware
Miami, FL
01.2025 - Current
- Assisted customers with product selection and inquiries to enhance satisfaction.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer complaints effectively, maintaining positive relationships.
- Maintained store organization and cleanliness for improved shopping experience.
- Responded to customer requests for products, services, and company information.
Team Member
BurgerFi
Miami, FL
04.2025 - 12.2025
- Prepared and assembled menu items following established recipes and quality standards.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Maintained cleanliness and organization of dining area, ensuring compliance with health regulations.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Operated register to process payments and collect cash payment for order totals.
Customer Service Representative
Walgreens
Miami, FL
02.2024 - 05.2024
- Educated customers on product features and promotions to drive sales.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Team Member
BurgerFi
Miami, FL
01.2021 - 06.2022
- Operated kitchen equipment safely, adhering to safety protocols for food preparation.
- Engaged with customers to enhance their dining experience and promote loyalty programs.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Education
Psychology
Miami Dade College
Miami, FL05-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Computer proficiency
- Payment processing
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Team Member
BurgerFi
04.2025 - 12.2025
Customer Service Representative
Ace Hardware
01.2025 - Current
Customer Service Representative
Walgreens
02.2024 - 05.2024
Team Member
BurgerFi
01.2021 - 06.2022
Psychology
Miami Dade College