Sara Tuttle
Fort Wayne,Indiana
Summary
Seasoned Claims Service Specialist with a proven track record at Swiss Re Life and Health, excelling in claims adjudication and customer experience design. Spearheaded the Life Claims Forum and enhanced client engagement, demonstrating exceptional problem-solving and process improvement skills. Trained over 20 employees, significantly boosting operational efficiency.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Claims Service Specialist
Swiss Re Life and Health
01.2020 - Current
- Reviewed and processed complex life, group, and accidental claims exceeding $5M
- Managed a $65,000 budget for the Life Claim Forum 2024, resulting in record attendance
- Implemented techniques improving overall customer experience for beneficiaries, agents, funeral homes, funding companies and call centers
- Engaged in the development of ACE and CARE global claim applications
- Orchestrated monthly and quarterly calls focusing on client satisfaction and progress
- Conducted audits on claims in both onsite and virtual environments
- Contributed to succession planning initiatives for Claims Manager and Team Lead roles
- Delivered insights from survey analysis via client presentations
- Streamlined claim payment workflows to minimize risks of errors
- Managed joint efforts of Swiss Re IT and client to achieve smooth incorporation into TAI payment process.
Senior Claims Examiner
Swiss Re Life and Health
01.2005 - 01.2020
- Initiated waiver and death claims for group and individual disability policies
- Reviewed and processed life claims valued at up to $2.5M with reinsurance
- Monitor the generic email inbox and faxes
- Handle miscellaneous duties as assigned by upper management
- Designated to test systems for BoF and Claims Manager
- Managed disability income premium-netted statements to ensure timely completion
- Trained over 20 new employees on correct procedures for managing life and disability claims
- Assisted in transition of disability income block from third-party administrator to Swiss Re
Family Support Worker
S.C.A.N., INC (Stop Child Abuse and Neglect)
01.2001 - 01.2005
Claims Assistant
K&K Insurance Group
01.1997 - 01.2001
Education
Associates of Science - Criminal Justice
Indiana Purdue University Fort Wayne
Fort Wayne05.2001
Certification
- Certified Mentor
- Certified Mental Health First Responder
- Foundations in Design Thinking
- From Ideas to Action
- Insights of Innovation
- Loma Designations: ALMI and ACS
Timeline
Claims Service Specialist
Swiss Re Life and Health
01.2020 - Current
Senior Claims Examiner
Swiss Re Life and Health
01.2005 - 01.2020
Family Support Worker
S.C.A.N., INC (Stop Child Abuse and Neglect)
01.2001 - 01.2005
Claims Assistant
K&K Insurance Group
01.1997 - 01.2001
Associates of Science - Criminal Justice
Indiana Purdue University Fort Wayne
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