Valmir Gaspard
Claims
Miami,United States
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Claims Service Specialist
Allstate
Remote, FL
09.2021 - Current
- Verified client information by analyzing existing evidence on file.
- Posted payments to accounts and maintained records.
- Processed and recorded new policies and claims.
- Examined claims forms and other records to determine insurance coverage.
- Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
- Documented all investigation activity and presented reports to management.
Customer Service Staff
Publix
Miami, FL
03.2020 - 09.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
Front Desk Lead
NGIS
Miami, FL
05.2018 - 02.2019
- Designed employee work schedules to address complete operational needs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Dealt with guest issues and special requests.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Front Desk Clerk
NGIS
Key West, FL
08.2016 - 05.2018
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
Associate of Arts - Associates
Florida Keys Community College
Key West, FLBachelor of Science - Information Technology
Florida International University
Miami, FL 12.2019 - 05.2021
Skills
Reporting skills
Proficient in Netbeans/InteliJJ
Documentation abilities
Programming
Python
Ubuntu
Timeline
Claims Service Specialist
Allstate
09.2021 - Current
Customer Service Staff
Publix
03.2020 - 09.2021
Bachelor of Science - Information Technology
Florida International University
12.2019 - 05.2021
Front Desk Lead
NGIS
05.2018 - 02.2019
Front Desk Clerk
NGIS
08.2016 - 05.2018
Associate of Arts - Associates
Florida Keys Community College