Sherry V. Reese

• Provided exceptional customer service by promptly addressing concerns and communicating updates on claim status.
• Trained new Claims Service Specialists on company procedures, systems, and best practices to ensure a seamless transition into their roles.
• Managed multiple high-priority claims simultaneously, ensuring timely resolutions and client satisfaction.
• Reviewed outstanding requests and redirected workloads to complete projects on time.
• Generated, posted and attached information to claim files.
• Assisted in implementing new technology solutions that streamlined the claims process, increasing team productivity levels.
• Served as an empathetic liaison between clients experiencing loss events, helping them navigate a difficult time while providing excellent service.

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• Analyzed customer financial records to determine appropriate payment plan.
• Provided exceptional support to customers by addressing inquiries related to billing and payments in a timely manner.
• Listened to customers and negotiated solutions that met creditor and debtor needs.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Negotiated payment arrangements with customers to establish timely receipt of payments.
• Responded to customer inquiries and provided detailed account information.
• Processed debtor payments and updated accounts to reflect new balance.

• Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
• Maintained detailed records of all claim-related activities, ensuring accuracy for future reference and audits.
• Handled sensitive client information with discretion, adhering to strict confidentiality guidelines at all times.
• Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
• Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
• Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
• Managed multiple priorities effectively under tight deadlines, resulting in successful completion of assigned tasks.