Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sara Uribe

Homestead,FL

Summary

Diligent with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.

Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development. Results-driven Account Manager with proven success in managing client relationships, driving revenue growth, and implementing strategic initiatives. Strong skillset includes problem-solving, negotiation, and communication. In previous roles, made significant impact by improving processes for increased efficiency and customer satisfaction. Demonstrated ability to lead teams towards common goals while maintaining focus on bottom line results.

Overview

12
12
years of professional experience

Work History

Account Manager /Customer Service Team Lead

SEKO Worldwide
Pembroke Pines, FL
05.2013 - Current
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Negotiated contracts with clients to maximize profitability.
  • Gathered information from internal sources such as staff members or external sources such as customers in order to gain insights into performance metrics.
  • Tracked key performance indicators related to sales, profits, and expenses in order to measure success against established benchmarks.
  • Analyzed client data and identified opportunities for growth.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Maintained accurate records of all customer interactions in the CRM system.

Education

Associate of Science - Primary Education, Supply Chain Management

Broward College
Pembroke Pines, FL
01-2016

High School -

Dr. Michael M. Krop Senior High School
Miami, Florida
01.2010

Skills

  • Account management
  • Sales strategy
  • Client reporting
  • Contract negotiation
  • Data analysis
  • Customer service

Timeline

Account Manager /Customer Service Team Lead

SEKO Worldwide
05.2013 - Current

Associate of Science - Primary Education, Supply Chain Management

Broward College

High School -

Dr. Michael M. Krop Senior High School