Sara Villalba
Coral Springs,FL
Summary
Responsible and dynamic individual with experience in customer service and food service. Committed to providing an excellent customer experience, with skills in teamwork, maintaining a positive attitude, and multitasking in a fast-paced environment. Seeking an opportunity to further develop in customer service within a prestigious restaurant.
Overview
4
4
years of professional experience
Work History
Financial Services
Primerica
Doral, Florida
09.2022 - Current
- Provided guidance and direction to staff on financial services related tasks.
- Resolved customer inquiries, complaints, and requests in a timely manner.
- Developed procedures for improved accuracy and efficiency of financial service operations.
Teacher
Bright Minds International Academy
Tamarac , FL
11.2023 - 09.2024
- Developed and implemented lesson plans based on curriculum objectives.
- Provided individualized instruction to meet the needs of all students.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Assisted in providing a safe and secure environment for children.
Waitress
Los perros del Sobrino
Coral Springs
08.2021 - 10.2022
- Welcomed and guided customers in their choice of beverages and food, achieving high customer satisfaction.
- Attended to customers by accurately and efficiently taking orders and ensuring timely delivery of dishes.
- Built a friendly rapport with customers, creating a welcoming atmosphere and enhancing the service experience.
- Collaborated with the kitchen and bar teams to maintain an efficient workflow and effective communication
- Managed billing and processed payments, ensuring accuracy in transactions.
- Resolved inquiries and handled complaints proactively, maintaining friendly and professional communication.
Food Runner
Trattoria Nonna
Boca Raton, Florida
08.2020 - 07.2021
- Assisted servers in setting up tables for guests.
- Organized food orders and ensured accuracy of items served to customers.
- Greeted and welcomed customers as they arrived at the restaurant.
Education
High School Diploma -
Claretiano De Bosa
Colombia License 214 Life And Variable Annuity Agents
Primerica
Doral, FLSkills
Customer service and communication skills
Time management and ability to work under pressure
Knowledge of hygiene and food safety practices
Experience with point-of-sale (POS) systems
Teamwork and proactivity
- Complaint resolution
- Quick Memorization
- Adaptability
- Empathy and Friendliness
- Problem-Solving Skills
Languages
- Spanish (Native)
- English (Intermediate)
Timeline
Teacher
Bright Minds International Academy
11.2023 - 09.2024
Financial Services
Primerica
09.2022 - Current
Waitress
Los perros del Sobrino
08.2021 - 10.2022
Food Runner
Trattoria Nonna
08.2020 - 07.2021
High School Diploma -
Claretiano De Bosa
License 214 Life And Variable Annuity Agents
Primerica