Hi, I’m
Sara Wasmer
Hospitality
Naples,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant guests. Successful at building relationships with customers to increase loyalty and repeat business. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
29
years of professional experience
Work History
Dolce & Salato Naples
Lead Server
03.2023 - Current
Job overview
- Cultivated warm relationships with regular customers.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Private
Home Health Aid
09.2018 - 01.2023
Job overview
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Followed nutritional plans to prepare optimal meals.
- Transported clients for medical and personal outings.
Goat And Vine
Hostess
03.2015 - 04.2016
Job overview
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Backed up servers by checking on tables and retrieving items for guests.
Soundwaves Recording
Data Entry
01.2004 - 01.2011
Job overview
- Performed data entry, by working directly with an Apple-approved encoding house to deliver classical and non-classical music content using data standards, conventions and style requirements specified by the iTunes store
- Attended local and National Music Education Conferences and assisted with onsite sales and inquiries.
Cafe Ah Roma
Barista
01.2009 - 01.2010
Job overview
- Prepared breakfast sandwiches, and luncheon entrees
- Received and processed payments
- Demonstrated knowledge of various regional coffees and teas offered.
- Directed food preparation and cooking activities to meet health and safety standards.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
Flat Iron Cafe
Assistant Manager
01.1995 - 01.2000
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Created employee schedules to align coverage with forecasted demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Developed unique events and special promotions to drive sales.
Education
John Carroll University
Liberal Arts
Skills
- Hospitality
- Administrative Functions
- Time Management
- Customer Rapport
- Hospitality Best Practices
- Operational Efficiency
- Computer Skills
- Staff Training
- Guest Experiences
Timeline
Lead Server
Dolce & Salato Naples
03.2023 - Current
Home Health Aid
Private
09.2018 - 01.2023
Hostess
Goat And Vine
03.2015 - 04.2016
Barista
Cafe Ah Roma
01.2009 - 01.2010
Data Entry
Soundwaves Recording
01.2004 - 01.2011
Assistant Manager
Flat Iron Cafe
01.1995 - 01.2000
John Carroll University
Liberal Arts
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