Sara Weaver
Bremen,OH
Summary
Dynamic customer service professional with extensive experience at JCPenney, excelling in complaint resolution and customer relations. Proven ability to enhance satisfaction through active listening and critical thinking, achieving high retention rates. Proficient in data entry and payment processing, consistently delivering results in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Customer Service Representative
JCPenney
Manager
Little Caesars
Cashier /forklift Driver
Rural King
Lancaster, OH
06.2026 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted customers with product inquiries and provided exceptional service.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Managed inventory levels by restocking shelves and organizing merchandise displays.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Remote Customer Service Associate
Residential Programs
Athens Ohio
2018 - 2021
- Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.
- Processed transactions efficiently, ensuring adherence to company policies and procedures.
- Collaborated with team members to resolve customer issues promptly and effectively.
- Maintained knowledge of products and services, facilitating informed recommendations to customers.
Customer Service Representative
Cxloyalty
Westerville, OH
2019 - 2019
- Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.
- Assisted customers with account issues, enhancing overall satisfaction and retention rates.
- Processed transactions efficiently, maintaining high levels of accuracy in data entry.
- Collaborated with team members to streamline support processes, improving response times.
Education
High School Diploma -
Lancaster High School
Lancaster, OH06-2004
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Complaint handling
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
- Microsoft outlook
- Scheduling
- Product knowledge
- Appointment scheduling
Timeline
Cashier /forklift Driver
Rural King
06.2026 - Current
Customer Service Representative
JCPenney
Manager
Little Caesars
Remote Customer Service Associate
Residential Programs
2018 - 2021
Customer Service Representative
Cxloyalty
2019 - 2019
High School Diploma -
Lancaster High School