Sara Whitener
Duncan,SC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
E-Commerce Manager
Luxury Children's Boutique
04.2023 - Current
- Managed inventory control processes for seamless order fulfillment and customer satisfaction.
- Established a comprehensive social media strategy to promote products and interact with customers in real-time, driving brand loyalty.
- Completed data entry tasks with accuracy and efficiency.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
E-Commerce Manager
HFdesigns LLC
01.2021 - 04.2023
- Maximized revenue potential by analyzing sales data to identify underperforming items or categories in need of strategic attention or promotion adjustments.
- Oversaw inventory management efforts to maintain optimal stock levels while minimizing carrying costs.
- Organized, sorted, and checked input data against original documents.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Analyzed customer feedback through surveys and reviews, using insights gained to make continuous improvements to product offerings and service levels.
E-Commerce Manager
Goal 3 LLC
02.2019 - 07.2021
- Implemented performance metrics tracking systems for continuous evaluation of e-commerce operations efficiency.
- Improved overall customer satisfaction by streamlining e-commerce operations and optimizing order fulfillment processes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with cross-functional teams for successful product launches on e-commerce platforms.
Customer Service Manager
Loft
03.2015 - 02.2019
- Took ownership of customer issues and followed problems through to resolution.
- Followed through with client requests to resolve problems.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
Education
Bachelor of Arts - Business Administration
Greenville Technical College
Greenville, SC05.2015
Esthetician License -
Greenville Technical College
Greenville, SC05.2013
Skills
- Product Management
- Order Fulfillment
- E-commerce Platforms
- Competitor Analysis
- Pricing strategy
- Data accuracy
- Spreadsheet Management
- Workload balancing
Timeline
E-Commerce Manager
Luxury Children's Boutique
04.2023 - Current
E-Commerce Manager
HFdesigns LLC
01.2021 - 04.2023
E-Commerce Manager
Goal 3 LLC
02.2019 - 07.2021
Customer Service Manager
Loft
03.2015 - 02.2019
Bachelor of Arts - Business Administration
Greenville Technical College
Esthetician License -
Greenville Technical College
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