Sara Wills Oglesby
Wichita Falls,Texas
Summary
Experienced Subject Matter Expert with a Bachelor's Degree seeking a managerial position. Proficient in training, motivating, and educating large teams both online and in person. Demonstrates exceptional leadership by establishing high standards and consistently surpassing expectations. Holds extensive management and customer service experience, facilitating effective conflict resolution with customers and within team environments.
Overview
18
18
years of professional experience
Work History
Title Processor
Copart Title Express
05.2024 - Current
- Provides Training and information to New Agents, Team members, and across departments.
- Assigned to 3 specialty projects that require in depth understanding of and ability to locate company processes and expectations.
- Assist in review and correction of Lots and Agent activities.
- Provides customer service that exceeds expectations and aid team members with conflict resolution on calls.
- Aid in upkeep of overall morale and focus of a team of 33 with Lot count updates twice a day.
- Supports and Monitors 11 Chat lines.
Intern/Volunteer
First Step
01.2023 - 04.2023
- Collect data and personally interact with over 50 resource partners
- Field study of sociological structures involved with Intimate Partner Violence
- Organize and itemize donations totaling over 1300 items.
Lead CAD/CAM and Removable Dental Technician
Duece Dental Lab, LLC
07.2007 - 08.2018
- Maintained records of all dental laboratory services provided to patients
- Provided technical support for dental equipment maintenance and troubleshooting issues
- Worked closely with up to 5 technicians to ensure that all orders were completed accurately within time constraints
- Participated in continuing education courses related to changes in dental technologies or procedures
- Communicated effectively with customers regarding their individual needs when fabricating special orders
- Aided in the development of new technological practices and procedures with product developers.
Education
Bachelor of Science - Psychology and Sociology
Midwestern State University
Wichita Falls, Texas07.2023
Skills
- Complaint resolution
- Microsoft office
- Policy implementation
- Verbal and written communication
- Coaching and mentoring
- Staff training and development
- Quality assurance controls
- Excellent Customer service
- Multitasking and Organizational skills
Affiliations
American Red Cross Volunteer
Hobbies and Interests
- Online Gaming Leadership in charge of communications and delegations of tasks and weekly for up to 100 people.
- Orchestrated fundraisers that resulted in $5,000 donations for cancer patients.
Timeline
Title Processor
Copart Title Express
05.2024 - Current
Intern/Volunteer
First Step
01.2023 - 04.2023
Lead CAD/CAM and Removable Dental Technician
Duece Dental Lab, LLC
07.2007 - 08.2018
Bachelor of Science - Psychology and Sociology
Midwestern State University
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