Overview
Work History
Education
Summary
Skills
Timeline
Hi, I’m

Sara Wolff

Store Manager
Orting,WA
"The key to success is to put God first"
Mathew 6:33
Sara Wolff

Overview

10
years of professional experience
9
years of post-secondary education

Work History

Lovisa
Pierce County, WA

Fashion Retail Store Manager
08.2024 - Current

Job overview

  • Drive sales targets through effective team leadership and strategic planning
  • Analyze sales data to identify trends and opportunities
  • Implement and monitor KPIs to ensure store productivity
  • Lead by example in delivering exceptional sales performance
  • Recruit, train, and develop store staff
  • Create succession plans to develop future leaders
  • Conduct performance reviews and provide coaching
  • Build and maintain a passionate, customer-focused team
  • Ensure optimal inventory management and stock control
  • Implement loss prevention strategies to minimize shrink
  • Execute visual merchandising standards to maximize sales
  • Oversee opening and closing procedures
  • Maintain store presentation and cleanliness standards
  • Foster a customer-first culture throughout the store
  • Resolve complex customer service issues
  • Ensure consistent delivery of exceptional shopping experiences
  • Build and maintain customer loyalty
  • Provide ear and nose piercing services
  • Style customers with jewelry and provide product knowledge, styling suggestions, guidance, and feedback
  • Manage store budget and expenses
  • Report key metrics to District Manager
  • Implement company policies and procedures
  • Identify and resolve operational challenges

Macy's
Pierce County, WA

Estee Lauder Counter Manager
04.2023 - 08.2024

Job overview

  • Conduct makeup applications, skincare analyses and recommend products based on customer's beauty goals
  • Collaborate with team members to create a welcoming and inclusive environment for all customers
  • Set and achieve personal and counter sales goals, using MyClient (CRM)
  • Manage the execution of vendor events and promotions
  • Build and maintain strong vendor relationships to maximize business results
  • Keep department customer-ready through organization and cleanliness
  • Keep up with the latest beauty trends, products, and industry knowledge through trainings provided by Macys and luxury brand partners
  • Manage sales, refunds, exchanges, and build customer loyalty by opening lines of credit and Rewards Program accounts
  • Passion for customer service and beauty, including trends, makeup application, and skincare
  • Connect with customers, proactively handle customer concerns and contribute to a positive team environment
  • Empathy and respect for all customers, providing a supportive environment during makeup and skincare application
  • Multitasking, organization, and follow-through
  • Drive to achieve sales goals, while networking and utilizing CRM system
  • High level of ownership, accountability, and initiative

Consumer Direct Care Network
Spanaway, WA

Respite Care Provider
11.2020 - 03.2023

Job overview

  • Assisted client with daily living activities
  • Engaged in extra curricular activities
  • Maintained friendly and professional HCA to client relationship
  • Maintained communication with and informed clients care team of any changes in clients base line and to ensure the best care plan for client
  • Proactively handled clients concerns
  • Professional and respectful communication
  • Practiced safety and hygienic protocol in compliance with company standards
  • Continued education classes to meet training requirements

Consumer Direct Care Network
Puyallup, WA

Home Care Aide (HCA)
10.2015 - 05.2022

Job overview

  • Assisted client with daily living activities
  • Maintained house cleaning duties
  • Managed clients schedule & booked health care appointments
  • Maintained friendly and professional HCA to client relationship
  • Proactively handled clients concerns
  • Professional and respectful communication
  • Practiced safety and hygienic protocol in compliance with company standards
  • Continued education classes to maintain training requirements

Spacebrands Ltd. And Estée Lauder Companies
Pierce County, WA

Ulta Beauty Regional Sales Specialist
07.2019 - 03.2020

Job overview

  • Oversaw 3 accounts as a Multi Branded Sales Specialist - Olympia/Covington/Puyallup Ulta Beauty working for Lipstick Queen and Smashbox cosmetics
  • Conduct makeup applications, skincare analysis and recommend products based on customer's needs
  • Collaborate with team members to create a welcoming and inclusive environment for all customers
  • Set and achieve personal and brand sales targets
  • Manage the scheduling and execution of brand events and promotions
  • Build and maintain strong vendor relationships to maximize business results
  • Keep department customer-ready through organization and cleanliness
  • Keep up with the latest beauty trends, products, and industry knowledge through trainings

Education

Gov. John Rogers High School
Puyallup, WA

High School Diploma
09.2010 - 06.2014

Pierce College
Puyallup, WA

Associate of Arts
09.2016 - 08.2021

Summary

Dedicated fashion retail store manager with 2-3 years of experience driving sales and enhancing customer experiences in the beauty and fashion industry. Proven track record in team leadership, strategic planning, and performance management, implementing KPI's to boost store productivity, and successfully leading teams to exceed sales targets. Skilled in inventory management, customer service, and visual merchandising, with a strong commitment to fostering a customer-first culture and developing future leaders.

Skills

Performance monitoring

Succession planning

Reporting and documentation

Loss prevention

Leadership

Overcoming objections

Negotiation

Recruitment and hiring

Beauty services

CRM software

Relationship management

Sales

Timeline

Fashion Retail Store Manager

Lovisa
08.2024 - Current

Estee Lauder Counter Manager

Macy's
04.2023 - 08.2024

Respite Care Provider

Consumer Direct Care Network
11.2020 - 03.2023

Ulta Beauty Regional Sales Specialist

Spacebrands Ltd. And Estée Lauder Companies
07.2019 - 03.2020

Pierce College

Associate of Arts
09.2016 - 08.2021

Home Care Aide (HCA)

Consumer Direct Care Network
10.2015 - 05.2022

Gov. John Rogers High School

High School Diploma
09.2010 - 06.2014

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