Sara Wood
Decorah,IA
Summary
Dynamic manager with a proven track record at Koreana, excelling in customer service and team leadership. Enhanced guest satisfaction through effective problem-solving and training initiatives, fostering loyalty and repeat business. Skilled in time management and decision-making, consistently delivering exceptional dining experiences.
Overview
15
15
years of professional experience
Work History
Manager
Koreana
Decorah, IA
04.2016 - 03.2025
- Supervised dining room operations, ensuring optimal service quality and guest satisfaction.
- Trained and mentored new waitstaff on menu knowledge and customer service standards.
- Cultivated strong relationships with regular patrons, enhancing loyalty and repeat business opportunities.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Accomplished multiple tasks within established timeframes.
Cosmetologist
Simpatico
Decorah, IA
01.2017 - 11.2018
- Delivered personalized hair and skin treatments, enhancing client satisfaction and loyalty.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
CNA
Wellington Place Living & Rehab
Decorah,IA
08.2010 - 01.2015
- Provided compassionate care to patients, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with patient assessments and documentation, enhancing care delivery efficiency.
- Monitored vital signs and reported changes to healthcare team, contributing to timely interventions.
- Trained new staff on best practices for patient care and safety protocols, fostering a supportive environment.
- Supported needs of 15+ residents under long-term care.
Education
Coding Specialist - Medical Coding
Rochester Community And Technical College
Rochester, Minnesota, MN01-2027
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Friendly communication
- Clear communication
- HIPAA compliance
- Reliable team player
- Direct patient care
Timeline
Cosmetologist
Simpatico
01.2017 - 11.2018
Manager
Koreana
04.2016 - 03.2025
CNA
Wellington Place Living & Rehab
08.2010 - 01.2015
Coding Specialist - Medical Coding
Rochester Community And Technical College