Sara Wright
Fort Worth,TX
Summary
Proven leader in enhancing customer satisfaction and streamlining operations, evidenced by surpassing sales targets at Clothes Mentor through effective teamwork and collaboration. Skilled in verbal communication and multitasking, adept at fostering a positive work environment and driving results through quality control and customer service excellence.
Overview
13
13
years of professional experience
Work History
Administrative Office Clerk
Express Employment Professionals
06.2016 - 11.2017
- Streamlined incoming calls, directing them to appropriate personnel while providing excellent customer service to callers.
- Served as a liaison between departments by attending meetings on behalf of the administrative team, taking detailed notes, and sharing pertinent information with relevant parties.
- Contributed to a positive work environment with strong interpersonal skills when interacting with colleagues at all levels within the organization.
- Enhanced communication between departments through diligent management of internal correspondence and scheduling.
Sales Representative Team Leader
Clothes Mentor
06.2014 - 07.2016
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Maintained a strong understanding of competitor offerings, enabling the team to better position our products and services in the market.
Customer Service Cashier
Centre Cleaners
08.2004 - 04.2010
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Business Communications
UT Arlington
Arlington, TXBasics
Tarrant County College District
Fort Worth, TXSkills
- Verbal Communication
- Quality Control
- Customer Satisfaction
- Cash Handling
- Telephone Etiquette
- Information Security
- Teamwork and Collaboration
- Multitasking Abilities
Languages
Spanish
Professional Working
Timeline
Administrative Office Clerk
Express Employment Professionals
06.2016 - 11.2017
Sales Representative Team Leader
Clothes Mentor
06.2014 - 07.2016
Customer Service Cashier
Centre Cleaners
08.2004 - 04.2010
Business Communications
UT Arlington
Basics
Tarrant County College District