Summary
Work History
Education
Skills
Timeline
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Sara Wylie

Sara Wylie

Pittston,PA

Summary

Dynamic and results-driven professional with extensive experience at Camelot Restaurant & Inn, excelling in event coordination and team leadership. Proven ability to enhance customer satisfaction through effective complaint handling and meticulous attention to detail, ensuring seamless operations and memorable dining experiences. Skilled in multitasking and fostering positive team environments.

Work History

Waitress Supervisor

Elmhurst Country Club
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.

Event Coordinator

Camelot Restaurant & Inn
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.

Waitress

Camelot Restaurant & Inn
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.

Manager

Camelot Restaurant & Inn
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

High School Diploma - All

Abington Heights
Clarks Summit, PA
06.2008

Skills

  • Task delegation
  • Complaint handling
  • Order accuracy
  • Sales promotion
  • Waiting tables
  • Menu design
  • Customer service
  • Greeting and seating guests
  • Work schedule creation
  • Cash handling
  • Opening and closing procedures
  • High volume dining
  • Menu planning
  • Reservations coordination
  • Point of sale POS software
  • Teamwork
  • Attention to detail
  • Multitasking Abilities
  • Team leadership
  • Active listening
  • Effective communication
  • Verbal and written communication
  • Decision-making

Timeline

Waitress Supervisor

Elmhurst Country Club

Event Coordinator

Camelot Restaurant & Inn

Waitress

Camelot Restaurant & Inn

Manager

Camelot Restaurant & Inn

High School Diploma - All

Abington Heights

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Sara Wylie