Summary
Overview
Work History
Education
Skills
Timeline
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Sara Yurkovich

Pittsburgh ,PA

Summary

Dedicated to learning, growing, and succeeding in any field. Exceptional at overcoming obstacles and streamlining processes. Able to maintain a positive attitude and a great sense of humor in all situations. Extremely skilled at prioritizing responsibilities in the face of changing deadlines. Excels at multitasking and providing prompt and courteous service to all customers. A very fast learner with exceptional interpersonal and communication skills, excellence at problem-solving techniques, and a keen eye for detail.

Overview

4
4
years of professional experience

Work History

Stock Room Associate

DOLLAR GENERAL
05.2023 - Current
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Supported store''s visual merchandising efforts, assembling display fixtures and arranging products according to planograms provided by managers or merchandisers.
  • Located needed merchandise in inventory using software and placed on skids for transport to shelves.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Developed plan-o-grams and layouts that maximized sales.
  • Improved order processing speed by organizing items in the stock room according to SKU numbers and product categories.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Applied proper safety procedures in warehouse, stockroom, and store, and immediately informed management of safety concerns.
  • Contributed to increased sales by promptly restocking shelves with high-demand items during peak shopping hours.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
  • Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
  • Greeted store customers and discussed needs.
  • Increased customer satisfaction by promptly addressing inquiries regarding out-of-stock items or special orders.
  • Interpreted and followed verbal instructions and pull sheets.
  • Adhered to safety regulations and practiced safe work habits.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.

Ticket Seller

Kent State Athletics
09.2022 - Current
  • 1 Learned duties for various positions and provided backup at key times.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Used POS system to enter orders, process payments and issue receipts.
  • Streamlined ticket purchasing process for improved efficiency and reduced wait times.
  • Provided exceptional customer service by addressing inquiries via phone, email, or in-person interactions professionally and courteously.
  • Ensured compliance with all applicable regulations governing ticket sales, refunds, and exchanges.
  • Worked closely with event promoters to ensure accurate distribution of complimentary tickets or special promotions as needed.
  • Assisted in training new staff members on company protocols and best practices related to the ticket selling process.
  • Assisted in resolving customer issues or concerns promptly and professionally.
  • Enhanced customer satisfaction by providing accurate and timely information on ticket prices, seating options, and event details.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times.
  • Supported venue security efforts by verifying identification when necessary for age-restricted events.
  • Sold, printed, and issued tickets to guests.

SHIFT SUPERVISOR

Wendy's Fast Food
07.2020 - 01.2024
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Completed store opening and closing procedures and balanced tills.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Enforced company policies and regulations with employees.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Prepared, calibrated, and monitored production levels to achieve targets.
  • Completed cash and credit card transactions accurately using POS software.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Improved distribution efficiency with design, development, and testing of embedded software applications.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Cultivated professional working relationships with peers and supervisors.

Education

Bachelor of Arts - American Sign Language (ASL)

Kent State University
Kent, OH
05.2026

High School Diploma -

Montour High School
Mckees Rocks, PA
06.2022

Skills

  • Social media
  • Leadership skills
  • Customer Service
  • Problem-Solving
  • Communication
  • Management skills
  • Transferable skills
  • Project Management Tools
  • Strong Communication
  • Attention to detail

Timeline

Stock Room Associate

DOLLAR GENERAL
05.2023 - Current

Ticket Seller

Kent State Athletics
09.2022 - Current

SHIFT SUPERVISOR

Wendy's Fast Food
07.2020 - 01.2024

Bachelor of Arts - American Sign Language (ASL)

Kent State University

High School Diploma -

Montour High School

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