Sarabjit Kaur
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
New World
03.2024 - Current
Customer care Administrator
AUCKLAND TRANSPORT
01.2023 - 07.2023
- Provided customer service support to clients via phone email
- Resolved escalated customer issues quickly and professionally
- Maintain accurate records of all customer interactions in the CRM database
Customer Service
Jay Jays
03.2022 - 03.2023
- Greeted customers in a friendly and professional manner
- Calculate wager according to sales
- Provide directions to staff to achieve store’s goals
- Responsible for cash for all shifts including bank deposits and ensuring that all cash procedures are properly done
Assistant Manager
Habitual Fix
04.2021 - 02.2022
- In my assistant manager role I am expected to calculate staff wages, store expenditure
- Responsible for training new staff, maintaining stock, ordering and dealing with suppliers
- Deal with all issues that arise from staff for customers (complaints, grievances etc)
- Manage the store to meet the standard in food quality, safety and cleanliness
Receptionist
Proximity Apartments
08.2020 - 04.2021
- Managed reservations, guest check-in and check-outs, guests questions
- Recorded all guests payments, checked for the validity of identification, and processed all payments
- Attending phone calls
Retail Sales Associate
Goodwill
04.2019 - 07.2020
- Served as retail associate in thriving Goodwill outlet
- Managed all duties, including cashier work, restocking and customer communication
Healthcare Assistant
- Assisted nursing staff in caring for patients across different departments
- Supported patients with mobility, helping with transfers and exercises
- Documented patient information accurately and maintained patient records
- Assist patient’s in maintaining their personal hygiene, grooming and dressing needs with specific concern
Education
Diploma - Level 5 and 6 ( Business Management)
ICL Graduate Business School
First Aid Comprehensive -
Red Cross
Level 3 - in Health and Well being
Ignite college
Skills
- Excellent interpersonal and communication skills
- Excellent management skills
- Communication
- Willing to work under pressure
Personal Information
Visa Status: Permanent Resident Visa
Languages
Hindi
Native/ Bilingual
English
Native/ Bilingual
Timeline
New World
03.2024 - Current
Customer care Administrator
AUCKLAND TRANSPORT
01.2023 - 07.2023
Customer Service
Jay Jays
03.2022 - 03.2023
Assistant Manager
Habitual Fix
04.2021 - 02.2022
Receptionist
Proximity Apartments
08.2020 - 04.2021
Retail Sales Associate
Goodwill
04.2019 - 07.2020
Healthcare Assistant
Diploma - Level 5 and 6 ( Business Management)
ICL Graduate Business School
First Aid Comprehensive -
Red Cross
Level 3 - in Health and Well being
Ignite college
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