I have over 10 years of customer service experience in both office and medical settings. Throughout my career, I have developed strong communication, organization, and problem-solving skills while providing excellent customer service, assisting patients and clients, managing administrative tasks, and maintaining professionalism in fast-paced environments.
I am a hardworking, dependable, and motivated professional with a strong work ethic and a positive attitude. I take pride in my work, learn quickly, and am committed to delivering quality results while maintaining a professional and team-oriented approach.
Overview
7
7
years of professional experience
Work History
Human Services Worker
Northeast Florida State Hospital
Macclenny, FL
03.2020 - 01.2026
Assisted clients with questions regarding public assistance programs, benefits, and available services.
Provided professional and compassionate customer service while handling sensitive and confidential information.
Responded to client inquiries by phone and provided accurate information regarding applications, eligibility requirements, and case status.
Assisted individuals with completing applications, submitting documentation, and navigating the benefits process.
Reviewed client information and maintained accurate records in accordance with established procedures.
Resolved customer concerns efficiently while maintaining professionalism and patience.
Supervisor
Pet Paradise Resort
Fleming Island, Florida
05.2026 - 10.2026
Supervised daily operations to ensure the safety, health, and well-being of all animals in our care.
Led, trained, and supported team members to maintain high standards of animal care and customer service.
Managed staff schedules, assigned daily duties, and ensured all responsibilities were completed efficiently.
Provided excellent customer service by assisting pet owners with questions, concerns, reservations, and special requests.
Oversaw pet check-ins and check-outs, boarding reservations, feeding schedules, and care instructions.