Summary
Overview
Work History
Education
Skills
Timeline
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Saradah Taylor

Aiken,SC

Summary

Dynamic leader with proven customer focus and organizational skills honed at Chick-fil-A Aiken. Excelled in enhancing team productivity and resolving service issues, boosting customer confidence. Expert in motivational techniques and multitasking, with a track record of aligning departmental goals with strategic visions.

Overview

11
11
years of professional experience

Work History

Team Leader Manager / Lead Trainer

Chick-fil-A Aiken
03.2021 - Current
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.

Barista Shift Lead

Dunkin' Donuts Franchising
09.2019 - 03.2021
  • Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
  • Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
  • Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
  • Memorized ingredients and recipes for wide variety specialty drinks.

Front of House Employee /Crew Trainer

Zaxbys
05.2014 - 08.2019
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.

Apparel Associate

Walmart
03.2019 - 05.2019
  • Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
  • Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.

Education

GED -

Aiken County Adult Education
Graniteville, SC
09-2018

Skills

  • Customer focus
  • Workload management
  • Motivational skills
  • Influencing skills
  • Multitasking
  • Organization skills

Timeline

Team Leader Manager / Lead Trainer

Chick-fil-A Aiken
03.2021 - Current

Barista Shift Lead

Dunkin' Donuts Franchising
09.2019 - 03.2021

Apparel Associate

Walmart
03.2019 - 05.2019

Front of House Employee /Crew Trainer

Zaxbys
05.2014 - 08.2019

GED -

Aiken County Adult Education

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Saradah Taylor