Hi, I’m
Sara E. Brown
Madisonville,KY
Summary
Meticulous and resourceful logistics operations professional with over 9 years' experience excelling at prioritizing, multi-tasking and following through to achieve project goals. Adept in assessing operational capabilities, creating and implementing process improvements, training staff and streamlining overall operations for optimal business efficiency. Problem resolver and vendor relationship manager seeking to leverage background into a Import/Export Logistics Specialist position with a progressive organization.
Proven skills in collaborating with vendors, end customers and team members to achieve targets. Adept at organizing workloads and validating supplies, working with vendors to resolve supply issues and providing technical support and problem-solving expertise to customers. Excellent multitasker and planner. Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
12
years of professional experience
Work History
John S. Connor, IncGlen Burnie, MD
Import Logistics Specialist
10.2022 - 05.2023
Job overview
- Coordinated import and export operations, adhering to tight schedules and deadlines.
- Monitored tariffs and customs regulations, reducing risk of delayed shipments.
- Fostered customer retention by cultivating long-term rapport based on prompt and courteous service.
- Monitored and organized logistics documents, bills of lading, delivery receipts, packing lists and load tags.
- Kept deliveries on track and provided timely status updates.
- Worked with team members to improve process integration and flow.
- Evaluated pricing proposals and negotiated optimal rates, schedules and terms.
- Dispatched local and long-distance carriers daily.
- Evaluated cost, timing and sustainability factors of different shipping routes to select optimal choices.
- Communicated with global offices by telephone and email to facilitate smooth shipments.
- Paid taxes, duties and insurance fees based on different freight types.
- Consulted customs brokers to arrange passage of goods through customs.
Carhartt RCVHanson, KY
International Logistics Coordinator
07.2018 - 02.2022
Job overview
- Identified root causes of service failures and implemented appropriate remediation measures to prevent future issues.
- Collaborated with warehouse and other entities to coordinate physical movement of products between internal sites.
- Prioritized work based on business demands and freight delivery times.
- Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Established or monitored specific supply chain-based performance measurement systems.
- Consistently met company and department objectives within budget and time constraints.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
Carhartt RCVHanson, KY
Transportation Clerk
11.2013 - 07.2018
Job overview
- Provided advanced domestic logistics support for inbound and outbound products
- Tracked shipments and recorded updates in company database.
- Generated necessary paperwork for drivers, including invoices and bills of lading.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Operated inventory management software and completed tasks using ERP applications.
- Maintained dock security and monitored entries into and exits from receiving and other secure areas.
AloricaNorth Sioux City, SD
Call Center Agent
09.2012 - 11.2012
Job overview
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Navigated through computer systems to review information and respond appropriately to callers.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Carhartt RCVHanson, KY
Administrative Assistant/Executive Receptionist
09.2011 - 08.2012
Job overview
- Provided all aspects of support for the Director of Distribution
- Provided assistance to additional departments as needed
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Processed onboarding paperwork for new hires and rehires.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Maintained PII/Confidential information in accordance with HIPPA Policy
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Responded effectively to sensitive inquiries or complaints.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Directed customer communication to appropriate department personnel.
- Maintained accurate department and customer records.
- Provided secretarial and office management support while building cooperative working relationships.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Processed payments and updated accounts to reflect balance changes.
Carhartt RCVHanson, KY
Receptionist
05.2011 - 09.2011
Job overview
- Answered and directed incoming calls using multi-line telephone system.
- Supervised setup of conference rooms for meetings and office events in common areas.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Education
Pensacola Christian College
A.S from Business, Office Systems
05.2005
Skills
- Computer skills: Windows, Word, Excel, PowerPoint, Access, Outlook, AS400 (WMS), SAP, CargoWise
- CES certification, NCBFAA
- Warehousing and Delivery
- Logistics Process Improvement
- Schedule Coordination
- Problem Solving
- Decision Making
- Verbal and Written Communication
- Customer Needs Assessment
- Attention to Detail
- Coordinating Transportation
- Warehousing Processes
- Administration and Bookkeeping
- Shipping and Receiving
- Customer Service
- Teamwork
- Employee Training
- Team Collaboration
- Data Analysis
- Ground and Air Transportation
- Billing Manifests
- 3PL and LTL Knowledge
Timeline
Import Logistics Specialist
John S. Connor, Inc
10.2022 - 05.2023
International Logistics Coordinator
Carhartt RCV
07.2018 - 02.2022
Transportation Clerk
Carhartt RCV
11.2013 - 07.2018
Call Center Agent
Alorica
09.2012 - 11.2012
Administrative Assistant/Executive Receptionist
Carhartt RCV
09.2011 - 08.2012
Receptionist
Carhartt RCV
05.2011 - 09.2011
Pensacola Christian College
A.S from Business, Office Systems
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