Sarafina Musillo
STATEN ISLAND,NY
Summary
A resolute, detail-oriented leader, with eight years of retail banking experience, encompassing the highest standards of risk and client care. Skilled in succession planning, operations, AML/KYC drivers, and operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Vice President Financial Center Manager
Bank of America
Staten Island, NY
01.2016 - Current
- Develop monthly responsible growth and risk action plans to effectively operate in an environment of optimal performance, reducing liabilities and achieving perfect FCCA compliance reviews
- Performed KYC Due Diligence to ensure compliance on customer accounts, including the use of LexisNexis
- Responsible for communicating BSA to clients in partnership with Compliance
- Partnered with market operations analyst to mitigate risk and protect client and bank assets via KYC / AML deliverables
- Presented new and ongoing company initiatives to market managers and established points of credible coaching to ensure fulfillment of deliverables
- Sourced talent for the Brooklyn /Staten Island market and operated as the liaison between candidates and regional recruiter, fulfilling roles in each job family
- Led Signature Series Development Training to develop existing talent and producing the next financial center leaders
- Conduct monthly risk knowledge assessments based on critical emerging defects
- Maintain monthly partner meetings to drive performance and partnership across Consumer, Investments, and Lending
- Proactively engaged in partnerships with the NYPD and St. John's University for youth financial mentorship and planning.
Senior Assistant Talent Acquisition
Cole Haan
Manhattan, NY
01.2015 - 01.2016
- Directly responsible for all recruiting for the Rockefeller Center Flagship location
- Completed all new hire documentation in accordance with NYS guidelines
- Conducted onboarding and training sessions to educate associates on product, behaviors, and effective client engagement
Assistant Flagship Manager
David's Bridal
Manhattan, NY
01.2013 - 01.2015
- Partnered directly with public relations team to provide TV and newspaper interviews for the Associated Press and local morning news networks to discuss bridal trends
- Responsible for all in-store bridal events for clients, including arranging guest designers and entertainment
- Responsible for onboarding and extensive bridal training, leading a team of 50 bridal consultants and alterations specialists
Education
Bachelor of Arts - English Literature
CUNY, College of Staten Island
05-2009
Skills
- CDD
- LexisNexis
- Presentations
- Client Experience
- Networking
Affiliations
- Member, ACAMS 2023
- Volunteers of America, Operation Backpack
Certification
- Certified Know Your Clent Associate, November 2023
- Anticipatory CAMS, 2024
Interests
- Traveling , Reading, Volunteerism
Timeline
Vice President Financial Center Manager
Bank of America
01.2016 - Current
Senior Assistant Talent Acquisition
Cole Haan
01.2015 - 01.2016
Assistant Flagship Manager
David's Bridal
01.2013 - 01.2015
Bachelor of Arts - English Literature
CUNY, College of Staten Island
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