Sarah Acosta
Tucson,AZ
Overview
8
8
years of professional experience
Work History
Trainer
VXI Global Holdings
Tucson, AZ
01.2017 - 01.2020
- Implemented feedback mechanisms for continuous improvement in training programs.
- Enhanced team performance for increased productivity through targeted training sessions.
- Improved employee retention with comprehensive onboarding programs.
- Developed engaging training materials by collaborating with subject matter experts.
- Conducted assessments, identifying skill gaps and tailoring training solutions.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
Line Cook
Taco Bell Restaurant
Tucson, AZ
01.2020 - 09.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Plated and presented all dishes to match established restaurant standards.
- Checked food temperature regularly to verify proper cooking and safety.
Customer Service Representative
Speedy Glass
Tucson Estates, AZ
08.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Drive-Thru Cashier
Sonics Drive In
Tucson, AZ
02.2022 - 08.2022
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
Education
High School Diploma -
Sarah Acosta
Tucson, AZ05.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Team work
Timeline
Drive-Thru Cashier
Sonics Drive In
02.2022 - 08.2022
Customer Service Representative
Speedy Glass
08.2020 - Current
Line Cook
Taco Bell Restaurant
01.2020 - 09.2021
Trainer
VXI Global Holdings
01.2017 - 01.2020
High School Diploma -
Sarah Acosta